Job Description

Daily Operations:

Oversee all aspects of the cafe's operation, including customer service, cleanliness, and overall FOH atmosphere (e.g. music, tidiness, staff presence).

Role Summary

This is a hands on role, we are looking for someone to take full responsibility for the day-to-day operations of MILK Morrison Street Cafe and support the Kiosk, ensuring smooth service, strong team leadership, and consistent brand standards.

Key Responsibilities

Team Management:

Lead internal communication across the Morrison Street team and collaborate with the wider MILK group. Manage rotas for both sites (Morrison Street and Inverleith), ensuring they meet business needs and are published by Wednesday each week. Ensure all staff clock in/out correctly on Square; timesheets to be reviewed and confirmed by Sunday close. Handle holiday, cover, and general staff queries in collaboration with the Operations Manager. Lead on recruitment, onboarding, and training of new staff, maintaining MILK standards. Address and document conduct issues when required, with Ops Manager support.

Staff Development:

Lead training of new team members. Support staff with rota, holiday, and cover queries, in collaboration with the Operations Manager. Uphold staff conduct standards and manage any disciplinary actions as needed.

Stock & Ordering:

Manage weekly stock orders for both Morrison Street and the Shack. Monitor Shack deliveries (e.g. pastries) and ensure adequate weekly supply of Vegware, cleaning products, and dry goods.

Customer Experience:

Deliver a welcoming and consistent customer experience, including high-quality coffee and food service. Confidently handle complaints in person and electronically. Receiving consistently high customer service is the reason customers will choose to return. Ensure you and other staff always strive to give the best and most consistent customer service.

Admin & Compliance:

Complete all required documentation including financial, food safety, and shift records. Respond to emails via the MILK account promptly and professionally. Maintain target gross profit (GP) margins above

80%.

Marketing:

Support and lead cafe-level promotions and marketing activity in line with MILK's ethos and brand identity.

Support Operations:

Step into FOH or kitchen roles when needed, demonstrating full competence across tasks.
Job Types: Full-time, Permanent

Pay: 29,000.00 per year

Benefits:

Casual dress Company events Company pension Discounted or free food Employee discount Sick pay Store discount
Experience:

hospitality management: 1 year (required) Barista: 3 years (required)
Work Location: In person

Expected start date: 15/09/2025