Job Description

Are you passionate about coffee and customer service? We're on the lookout for a motivated and detail-oriented Cafe Operations Assistant to join our team!

In this role, you'll play a key part in keeping our coffee shops running smoothly and creating an enjoyable experience for our customers & teams. If you love working in a fast-paced environment and can manage multiple tasks while keeping a positive attitude, we want to hear from you!

At Missing Bean, we value your input, offer opportunities for growth within the company, and foster fun and happy environment.

Key Responsibilities:

Daily Operations Support: Help with the day-to-day cafe operations, from working in the cafes to onboarding staff members. You'll ensure everything runs like a well-oiled machine, contributing to the cafe's focused and friendly vibe. Customer Service Excellence: Make customers feel welcome through exceptional service! Your friendly approach will make visitors feel at home and encourage them to return for more Team Collaboration: Work closely with our coffee shop crew to create seamless teamwork. Communication is key--you'll need to coordinate with managers, baristas, and bakers to tackle any challenges that come your way. Travel Flexibility: Be ready to hit the road! You may need to travel to different locations for covering shifts, exciting off-site events, coffee training, and more. Your adaptability will be a big asset as our operations grow. Pressure Management: Shine during busy hours! <<<<<< Your ability to stay calm under pressure will help keep the coffee shop atmosphere lively and ensure that everything runs smoothly, even at peak times.
Day-to-Day Responsibilities:

Systems & IT:

Keep track of Health & Safety in the shops Onboard team members Collect necessary documents from new hires
Shift Work:

Be ready to cover vacant shifts and update the rota. Be the go-to person for daily cafe questions via phone or Slack. Ensure everything runs smoothly and tackle any issues that pop up. Work three shifts a week in the cafe, including weekend shifts.
Point of Contact:

Serve as the key contact for any POS software and hardware issues. Build and maintain good relationships with suppliers while keeping an eye out for the best prices. Inform the accounts team of any changes in supplier prices. Handle refunds and returns as needed.
Monitoring:

Keep tabs on cafe maintenance, logging and scheduling trades when necessary. Track staff discounts and lunches, making sure to keep records. Monitor and update standing orders across cafe locations Ensure cafe spreadsheets are up-to-date (temperature checks, cleaning schedules, etc.). Lead coffee training sessions as the head barista, ensuring quality and speed. Check daily emails from all cafe sites and manage them accordingly. Keep an eye on weekly food wastage to stay within targets. Add and monitor new coffee and bakery items on till systems as needed.
Essential Qualifications:

Previous experience in a cafe or restaurant setting is essential. Strong interpersonal and communication skills. Work in the cafes Ability to multitask and prioritise tasks effectively. Full UK driver's license and willingness to travel as needed.
If you're excited about the chance to dive into a lively cafe environment and make a real difference as our Cafe Operations Assistant, we encourage you to apply today!

Job Types: Full-time, Permanent

Pay: 35,000.00 per year

Additional pay:

Performance bonus Yearly bonus
Benefits:

Bereavement leave Casual dress Company events Company pension Cycle to work scheme Discounted or free food Employee discount Sick pay Store discount
Schedule:

8 hour shift Holidays Monday to Friday Weekend availability
Work Location: In person

Reference ID: Cafe Operations Assistant / Head Barista - Missing Bean