Job Description

Job Overview

We are seeking a dedicated and enthusiastic Call Centre Advisor to join our friendly team. located in our Bolton offices. This role is pivotal in providing exceptional customer service and support to our clients. The ideal candidate will possess strong communication skills and the ability to handle a variety of customer inquiries efficiently. As a Call Centre Advisor, you will be responsible for managing inbound and outbound calls, ensuring customer satisfaction, and contributing to the overall success of our operations.

Duties

Handle incoming calls from customers with professionalism and courtesy. Provide accurate information regarding our services to assist customers effectively. Perform data entry tasks to maintain accurate records of customer interactions. Work towards KPIs and targets to earn an attractive commission. Resolve customer complaints or issues promptly while maintaining a positive attitude. Collaborate with team members to improve processes and enhance service delivery. Maintain up-to-date knowledge of company offerings and industry trends.

Skills

Excellent communication skills in English. Strong phone etiquette with a friendly and professional demeanor. Proficient in data entry with attention to detail for accurate record keeping. Ability to work towards targets effectively. A proactive approach to problem-solving with a focus on delivering results. Join us in this exciting opportunity where your skills can shine, and contribute positively to our customer's experiences!
Basic pay is minimum wage and the opportunity to earn commission to increase salary to 29,000 or more.

Job Type: Full-time

Pay: 23,809.00-29,000.00 per year

Work Location: In person