Job Description

At Project Better Energy, we're on a mission to make renewable energy accessible to everyone. Our group Project Solar are the leading solar panel installer in the UK, we've helped thousands of homeowners reduce their energy bills and carbon footprints with confidence.

As a Call Centre Advisor, you will be responsible for handling warm leads with customers who have expressed an interest in our products and ensure customers have a great first contact experience.

Why Project Better Energy?

Hourly rate of 12.21 PLUS uncapped commission each month!

Monday to Thursday 12pm - 8pm & Saturday 10am - 4pm

Fridays off every week!

35.5 hours per week

33 days holidays including bank holidays

Incentives & raffles weekly for best performance

Employee assistance program

Discount platform

Cycle to work scheme

LMS platform to assist career progression and personal development

Pension salary exchange

Enhanced maternity leave

Private Health Care

Mental Health Support

Free eye test

Free Parking

Company Pension

Day to Day

Handle inbound and outbound calls

Explain solar panel products and benefits

Identify requirements and answer all queries on solar panel installations

Qualify customers on home sustainability

Appointments scheduling

Update customer details into systems/CRM

General administration

What will you bring?

Previous experience within a call centre environment

Clear and confident telephone manners

Good communication and listening skills

Basic IT and computer skills

Be able to capture information accurately and professionally

Ability to follow scripts and processes

Strong customer service focus

Ability to work towards targets

Team player with a positive attitude

Reliable and punctual

Willingness to learn and develop

Project Better Energy commitment

We are committed to fostering a workplace where diversity is celebrated, equity is prioritised, and inclusion is the norm.

We are committed to building a culture where every individual feels respected, valued, and empowered to contribute their unique perspectives

Job Types: Part-time, Permanent

Pay: 12.21 per hour

Application question(s):

Are you authorized to work in the United Kingdom without now or future need of sponsorship?
Experience:

Call Centre: 1 year (required)
Work Location: In person