Job Description

Call Centre Associate

Starting Salary 25,000, with 1,000 increase with each year of service up to 29,000

E (Gas and Electricity) is an established, Birmingham based domestic energy supplier. We supply energy to over 300,000 customers nationwide and are recruiting to ensure they are supported in the best way possible. Our continuous expansion provides for genuine career opportunities in a range of departments and roles.

At E, we pride ourselves not only in the way we treat our customers but also our employees. So, on top of a competitive salary, our employees will enjoy a holiday entitlement which increases with their length of service, enrolment into a Company pension plan with a generous employer contribution.

Our office is conveniently located within a few minutes' walk of Birmingham International train station or alternatively we provide free onsite car parking.

Who we are looking for?

As a Call Centre Associate you will be speaking to a diverse range of customers to quickly understand their energy supply needs.

We will provide you with the training required for you to take ownership of customer problems and take them through to a full resolution.

Excellent customer service is key to yours and our success. If you are a good listener, and a confident verbal communicator who can adapt your communication approach to meet different customer needs then this is the role for you.

We are looking for people who enjoy taking ownership of problems and have a passion for decision making and problem solving.

Responsibilities:

On a day to day basis you will be answering inbound calls from existing customers.

Taking ownership of customer problems, solving them at first point of contact and escalating when required

Use a range of techniques to engage and build relationships quickly, often with vulnerable customers.

Developing and maintaining a good understanding of our systems and processes to ensure customer queries are recorded accurately

Advising customers in line with industry regulations.

What we can offer you

:

1000 annual salary increase with each year of service up to 29,000

An in-depth training program. Everyone learns in a different way, we understand that. We offer a blended approach to learning where we have classroom sessions, shadowing, access to a range of training manuals and short videos

Enrolment into a Company pension plan with a generous employer contribution

A really nice office base which is conveniently located within a few minutes walk of Birmingham International train station

Free onsite car parking.

Free breakfast, hot and cold drinks

Discounted gym membership

Holiday entitlement that increases with length of service

Skills and Experience Required:

Previous customer service experience

IT literate

Experience in CRM desirable

Good communication and listening skills

Professional and friendly approach to work

Adaptable to change

Ability to work in a fast-paced environment

Shifts patterns:

Monday Friday shift patterns between 08.00 19.00

Some Saturdays 09.00 17.00