, you will be the first point of contact for customers and prospects, representing our company with professionalism and clarity. You will assist with inbound and outbound calls, helping to gather information, promote services, and support marketing campaigns.
Key Responsibilities:
Handle incoming calls and respond to customer inquiries professionally and efficiently
Make outbound calls to prospects and customers as part of marketing campaigns
Provide accurate information about our marketing services and offerings
Record and update customer information in the company database
Follow call scripts and comply with company policies and procedures
Collaborate with marketing and sales teams to support lead generation and customer engagement
Maintain a positive and helpful attitude to enhance the customer experience
Report any customer feedback or issues to the appropriate team members
What We're Looking For:
Excellent verbal communication and active listening skills
A friendly and approachable manner with a strong customer focus
Ability to work well under supervision and follow instructions
Strong organisational skills and attention to detail
Willingness to learn and develop within the marketing and call centre environment
What We Offer:
Training and ongoing development to build your career
Supportive team environment
Opportunity to gain experience in marketing and customer engagement
Join us as a Call Center Representative where your skills will contribute significantly to our commitment to outstanding customer service. We look forward to welcoming you to our team!