, you will be the first point of contact between our clients and their customers. You will assist in outbound and inbound calls, support marketing campaigns, and help deliver a positive customer experience that aligns with our clients' brand values.
Key Responsibilities
Make outbound calls to potential customers to promote products or services
Handle inbound calls and respond to customer queries in a professional manner
Maintain accurate records of customer interactions and feedback
Support the wider marketing team with campaign follow-ups and data collection
Communicate effectively with internal teams and escalate issues where necessary
Meet daily and weekly performance targets, including call volume and quality metrics
Stay informed about the company's services and client offerings
What We're Looking For
This role is ideal for someone looking to break into the marketing or customer service industry and build a career in a dynamic, people-focused environment.
You'll need to be:
A confident communicator with a polite and engaging phone manner
Friendly, patient, and good at problem-solving
Comfortable working in a fast-paced environment
Reliable and able to work both independently and as part of a team
Willing to learn and take on new challenges
Desirable but not required:
Previous customer service or call centre experience
Basic understanding of sales or marketing principles
What We Offer
Full training and ongoing development
Opportunities for career progression within marketing and customer service
A supportive and inclusive team culture
Experience working with national and international brands
Ready to start your journey in marketing and customer service?