Job Description

Job Title: Call Handler and Administrator

Salary: 22,932

Location: 1 Cartwright Farm Road, Speke, Liverpool, L24 1UY.

Contract: Permanent, Full Time (35 hours per week)

Working Schedule: Monday-Friday, 9:45 AM - 4.45 PM

About FRC Group

FRC Group is a social enterprise with a mission to End Furniture Poverty. We are committed to making a tangible difference in our communities by providing quality, affordable furniture to those in need. Our values--Bravery, Creativity, Passion, and Professionalism--drive us to tackle social issues head-on, innovating to create sustainable solutions and inspiring positive change.

Operating for over 35 years, FRC Group includes a family of social businesses such as the Furniture Resource Centre and Buckingham Interiors. Our operations are not just about providing furniture; they're about empowering lives, supporting the community, and ensuring everyone has access to the essential items that make a house a home.

Our team is our greatest asset, and we pride ourselves on fostering a supportive and inclusive working environment where employees can thrive both personally and professionally. We invest in our people through comprehensive training, development opportunities, and a culture that celebrates achievements and milestones.

Are you a people person with a passion for providing excellent customer service? Do you have great organizational skills and the ability to work in a fast-paced environment? If so, we want you to join our growing team at FRC as a

Call Handler and Administrator

!

FRC Group is expanding, and we're looking for an enthusiastic individual to be the first point of contact for our customer service team. We're committed to delivering a simply better service, and this new role is critical in supporting that vision.

First Point of Contact

: Handle incoming calls and respond to customer enquiries in a professional and friendly manner.

Log Enquiries

: Update system notes and maintain a call log for each customer interaction.

Direct Calls

: Refer calls to the appropriate team members and manage sales queries, directing them to the Sales Team when necessary.

Admin Support

: Provide administrative support to the customer service team, including delivery note sign-offs and KPI reporting.

Health & Safety

: Comply with FRC Group's Health and Safety policies.

Additional Tasks

: Assist with any other duties as required by the Customer Service Manager.

Requirements

At least 1 year of experience in a customer service, administration, or call handling role. Proficient in MS Office (Excel, Word, Outlook). Experience with Great Plains system is a plus. Excellent verbal and written communication skills. Strong organizational skills with a keen eye for detail. Ability to handle a fast-paced environment with confidence and assertiveness. Ability to create personal connections with customers, making them feel valued and understood.

Benefits

27 days holiday per year plus bank holidays Up to 10% pension match Staff purchase schemes Medicash health insurance Employee assistance program Travel passes Cycle to work scheme Birthday celebrations and meals Values awards & vouchers 3 paid volunteering days per year Free parking Death in service Enhanced maternity and paternity pay Free tea, coffee, and fruit Wonderful Wednesdays - Free Toast and gatherings Training and Development opportunities A great place to work with a positive social impact
Interested? Join FRC Group and be part of a team that is dedicated to ending furniture poverty while promoting a culture of bravery, creativity, passion, and professionalism. Apply now to make a meaningful difference in a dynamic and supportive environment.

Job Type: Full-time

Pay: 22,932.00 per year

Benefits:

Casual dress Company events Company pension Cycle to work scheme Employee discount Free parking Life insurance On-site parking Referral programme Sick pay Work from home
Schedule:

Monday to Friday
Work Location: In person