Job Description

Care Coordinator (Office and Field-Based) - Domiciliary Care and Supported Living

Reports to: Registered Manager / Service Manager Working Hours: Full-time, Monday to Friday: 9:00 AM - 6:00 PM (1-hour break), including participation in on-call rota

Role Overview

As a Care Coordinator, you will be responsible for the efficient and effective coordination of high-quality, person-centred care services for adults living in their own homes or supported living environments. This dual office and field-based role involves managing care staff, ensuring regulatory compliance (including alignment with the Single Assessment Framework and CQC Key Lines of Enquiry - KLOEs), and maintaining operational excellence. You will actively support the development and well-being of clients and staff whilst contributing to the continuous improvement of the service.

Your duties will be in line with the Single Assessment Framework and CQC requirements, focusing on person-centred care, safety, and continuous improvement. This role is critical in maintaining high standards of care and ensuring compliance with regulatory requirements in domiciliary care and supported living settings.

Key Responsibilities

Care Coordination & Compliance

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Create, manage, and update client care plans and risk assessments, ensuring they are person-centred, outcome-focused, and regularly reviewed

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Ensure timely and appropriate allocation of care workers, matching their skills and availability to clients' needs

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Conduct regular reviews, spot checks, and quality audits to ensure care delivery aligns with regulatory standards and internal policies

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Maintain accurate, up-to-date records in accordance with GDPR and company protocols

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Take a holistic approach when assessing service users' needs, considering their physical, mental, and social well-being

Quality Assurance Visits

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Conduct regular, unannounced spot checks at service users' homes

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Assess the quality of care to ensure it meets individual needs as outlined in care plans

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Ensure care is provided with dignity and respect, encouraging independence

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Monitor care delivery in the field to ensure standards are met and exceeded

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Visit clients for initial assessments, care reviews, and welfare checks

Regulatory Alignment

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Ensure all practices adhere to the Single Assessment Framework and support delivery in line with KLOEs: Safe, Effective, Caring, Responsive, and Well-Led

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Ensure all care adheres to CQC's five key questions: Is it safe? Effective? Caring? Responsive? Well-led?

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Participate in internal and external audits, inspections, and action planning

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Promote safeguarding, dignity, and respect in all aspects of care delivery

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Foster a culture of continuous improvement and learning from incidents

Medication Management

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Conduct medication competency assessments with staff

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Perform medication audits to ensure compliance with regulations

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Check medication stock levels, storage, administration, and documentation

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Ensure proper medication handling procedures are followed

Health and Safety Compliance

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Carry out comprehensive health and safety audits

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Conduct fire safety checks to ensure adherence to regulations

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Perform food safety inspections, ensuring correct handling and storage practices

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Assess environmental safety and identify potential hazards

Infection Control Audits

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Conduct regular infection control audits in service users' homes

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Assess hand hygiene, PPE use, environmental cleanliness, and clinical waste management

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Provide staff with feedback and guidance on infection control practices

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Ensure compliance with infection prevention and control policies

Staff Management & Human Resources

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Support recruitment, onboarding, and induction of new staff in collaboration with HR

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Maintain staff rota systems ensuring full coverage, including sickness and holiday cover

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Line manage care staff, conducting supervisions, performance reviews, and providing mentoring as required

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Support training coordination and compliance with mandatory and refresher training

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Support staff in their professional development and help identify training needs

On-Call and Shift Cover

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Participate in the on-call rota, responding to emergency calls and coordinating out-of-hours support

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Be available to cover care calls in exceptional circumstances, ensuring continuity of care

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Coordinate emergency responses and ensure appropriate support is provided

Client and Family Engagement

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Build and maintain positive relationships with clients and their families, promoting open communication and feedback

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Handle complaints and concerns professionally, following up with resolution and documentation

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Promote inter-agency collaboration in assessment and care planning

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Ensure service users' voices are heard and their preferences respected

Documentation and Reporting

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Maintain detailed and accurate records of all visits and assessments

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Upload documentation promptly, ensuring compliance with data protection

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Report safeguarding concerns immediately, following local procedures

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Ensure all documentation meets regulatory standards and is accessible for audits

Continuous Improvement

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Identify service improvements and contribute to the development of policies, procedures, and best practices

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Collaborate with the management team to implement service development plans and innovation

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Identify areas for improvement in care delivery

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Contribute to the development and implementation of action plans

Essential Skills & Qualifications

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NVQ Level 3 in Health and Social Care (or working towards)

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Experience in domiciliary care or supported living settings

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Strong knowledge of CQC regulations and care standards

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Understanding of CQC fundamental standards

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Knowledge of safeguarding procedures for vulnerable adults

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Familiarity with person-centred care principles

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Excellent IT skills (including care rota software, MS Office)

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Strong organisational, time management, and communication skills

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Excellent communication and interpersonal skills

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Ability to work under pressure and prioritise competing tasks

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Ability to work independently and manage time effectively

Desirable Qualifications

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NVQ Level 4/5 or Leadership and Management qualification

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Experience supervising or managing care staff

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Driving licence and access to own vehicle (essential for field-based work)

Personal Attributes

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Empathetic, approachable, and respectful

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Reliable and flexible, with a strong commitment to care values

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Solution-focused with a proactive approach to problem-solving

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Resilient and able to handle emotional and practical challenges

Compliance and Best Practices

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Ensure all care adheres to CQC's five key questions: Is it safe? Effective? Caring? Responsive? Well-led?

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Foster a culture of continuous improvement and learning from incidents

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Take a holistic approach when assessing service users' needs, considering their physical, mental, and social well-being

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Promote inter-agency collaboration in assessment and care planning

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Prioritise the well-being and safety of service users whilst promoting their independence and dignity

Safeguarding and Equality Commitment

JWM Healthcare Ltd is committed to safeguarding and promoting the welfare of vulnerable adults and expects all staff to share this commitment. We are an equal opportunities employer.

Job Types: Full-time, Permanent

Pay: 15.00 per hour

Expected hours: 37.5 per week

Application question(s):

Have you worked as a care coordinator for a Domiciliary company?
Work Location: In person