Job Description

Job Overview

The Care Coordinator plays a vital role in ensuring that clients receive the highest quality of care and support. This position involves coordinating services, managing client relationships, and facilitating communication between staff, clients, families, and healthcare providers. The ideal candidate will possess strong organisational skills and a passion for helping others.

Duties

Effective scheduling of staff to deliver care and proactively planning to fill capacity gaps and maintain regular communication with Care Workers to enable them to discuss any matters regarding their scheduled calls and to provide regular support Coordinate care plans by liaising with healthcare professionals, clients, and their families to ensure all needs are met. Support ECM compliance to ensure that staff record start/finish times and complete visit and medication records. Maintain accurate records of client interactions, care plans, and service updates in compliance with organisational policies. Conduct staff supervisions annual appraisals within agreed timescales Provide support to clients and staff by answering queries and addressing concerns promptly and professionally. Assist in the development of care strategies tailored to individual client needs, ensuring a personalised approach. Monitor client progress and follow up on care plans to ensure effectiveness and satisfaction. Collaborate with multidisciplinary teams to enhance service delivery and improve client outcomes. Participate in out of hours cover (evenings & weekends)

Skills

Strong organisational skills with the ability to manage multiple tasks efficiently. Excellent communication skills, both verbal and written, enabling effective interaction with diverse individuals. Proficiency in office software applications for planning, documentation and reporting purposes, including staff rostering systems A compassionate approach with a genuine desire to support clients in their care journey. Ability to work independently as well as part of a team, demonstrating flexibility and adaptability in a dynamic environment. Attention to detail in maintaining accurate records and documentation is essential.
This role is ideal for individuals who are dedicated to enhancing the lives of others through effective coordination of care services while working within an office environment.

Job Type: Full-time

Pay: 28,000.00-31,000.00 per year

Work Location: In person

Reference ID: NW250725
Expected start date: 11/08/2025