Job Description

Job summary

The

Care Coordinator - Prescription Clerk

role is primarily focused on managing medication requests and handling prescription-related enquiries. As part of the

Severnvale Primary Care Network (PCN)

, the post holder will also work closely with healthcare professionals and non-clinical teams to ensure patients receive seamless, well-coordinated care.

A key part of this role is supporting

repeat prescribing systems

,

medicines optimisation

, and efforts to

reduce medicines waste

--all with the goal of improving patient outcomes, particularly for those with long-term conditions.

The

Care Coordinator - Prescription Clerk

will work to support the medication for patients in

care homes

and for those who require

medication compliance aids

, helping to ensure safe, efficient, and maximising patient outcomes.

We are looking to recruit 1 member of staff to work the following hours

Monday, Wednesday and Friday: 9am-5.30pm with 30 minute break ) or Monday, Tuesday, Wednesday and Friday: 11.30am-5.30pm.

Hours per week: 24.5

Full training will be provided.

Primary Duties & Areas of Responsibility

To process repeat prescriptions on a daily basis ensuring compliance with the Prescription Hub protocols and standard operating procedures. All in an acceptable timeframe. To deal with prescription queries from patients, carers, GP practice staff, community pharmacy staff, appliance suppliers, care home staff and healthcare professionals. Perform good house-keeping of repeat medication, e.g. medication reconciliation, medication synchronisation, removal of 'old' medication as guided by the pharmacy technicians/pharmacists. Effectively liaise with external services, i.e. Community Pharmacies Providing patients with high quality, easy to understand information to assist them in making choices about their care and assisting with queries around medication with support of the PCN Pharmacy Team. Proactively identifying patients through admissions and discharge data Working with patients, their families or carers and the Multi-Disciplinary Team (MDT), to capture patient needs and wishes, support the development of Personalised Care Support Plans (PCSP) for each patient and help identify and highlight medication compliance and concordance issues. Attend and contribute to MDT as required (e.g., care home residents). Creating and maintaining accurate and relevant records, including in patient medical records and communicate progress or issues with managerial or clinical staff as appropriate Working closely with GP practices and PCN healthcare staff to identify and work with a cohort of people to support their personalised care requirements To provide excellent customer care, demonstrating empathy, patience, and a holistic approach to patient care, with commitment to follow-through care plans and build effective working relationships Coordinating the monitoring of patient's long-term conditions where appropriate Work with patients to understand their level of knowledge, skills and confidence when engaging with their health, wellbeing and prescribing needs To support in the delivery of Quality and Outcomes Framework, enhanced services and other service requirements on behalf of the PCN To contribute to public health campaigns (e.g. flu and Covid vaccination clinics) To understand the common need and safeguarding issues of vulnerable patient groups, including the elderly; housebound and those with long term conditions including physical and mental disabilities To undertake all mandatory training and induction programmes To attend a formal appraisal with your manager at least every 12 months. Once performance/training objectives have been set, progress will be reviewed on a regular basis so that new objectives can be agreed. To work weekends as and when required
Person Specification:

GCSE Grade A- C in English and Maths or equivalent. Qualified to Level 2 or 3 Diploma in Health and Social Care or equivalent would be desirable. Previous experience in a Practice or health and social care role would be advantageous. Experience of customer/patient contact and ability to use initiative and work independently prioritising workload and managing deadlines.
Job Type: Full-time

Pay: 12.21 per hour

Benefits:

Company pension
Work Location: In person