Job Description

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About the Role

Victoria Surgery is seeking a reliable and organised prescription clerk to join our friendly team. The successful candidate will support the clinical and administrative team by processing prescription requests efficiently and accurately, ensuring patients receive their medications safely and on time. This is a part-time position, working the following hours: Monday 8.30am-3.30pm, Tuesday and Thursday 8.30am-5.00pm and Friday 8.30am-6.30pm.



The main responsibilities of the role include:
Ensuring that requests for repeat prescriptions are actioned within 72 hours. This includes checking email requests, requests via patient phone line and answering machine. Responding to all queries and requests from chemists, nursing homes and district nurses, regarding the issue of prescriptions. Keeping repeat prescription information up-to-date in the patient journal, such as letters and doctors' requests. Distribution medications to patients for collection. Medicine management - liaising and discussing any enquires or queries raised by the clinical team. General ad hoc administration work. Flexibility to cover other areas when required - multi-skill mix.
Keep up-to-date with all prescribing guidelines and protocols, relevant to the position.

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About the Candidate

To be considered for this position, you will have the following; + Experience in a GP surgery or pharmacy setting preferred. + Strong attention to detail and organisational skills.
+ Excellent communication and interpersonal skills.
+ IT literate with experience of clinical systems.
+ Ability to work independently and as part of a team.
+ Knowledge of SystmOne would be an advantage.


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About Us

Victoria Surgery is a well-established and friendly practice in the centre of Bury St Edmunds, caring for a patient population of approximately 11,000.



Our practice team consists of 9 list holding GPs and a dedicated clinical, management, administration and dispensary team, who recognise the importance of a good work-life balance.



We are part of the Bury St Edmunds Primary Care Network and the successful candidate will work alongside a team including paramedics, social prescriber, health and wellbeing coach, care coordinators and a pharmacy technician.



We place great value on our staff and offer:


A comprehensive induction and training period of 6 months. Membership of the NHS pension scheme with 20% employer contribution. Minimum of 33 days annual leave with enhancements for long service after 5 years. Blue Light Card for NHS discounts at various outlets. Staff room with tea/coffee and snacks provided.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.