Job Description

About the Role

Mount Farm Surgery in Moreton Hall, Bury St Edmunds seeking a new prescription clerk to join our friendly team. This position is offered on a part-time basis for 12 hours per week.



All training will be given on the job and you we do not require you to have a medical background in order to apply for this role.



Areas of responsibility will include:



Answer medication queries from patients, staff members and pharmacies/care home Assist patients both at the desk and on the telephone in a professional and courteous manner Action and create all tasks in a timely manner e.g. contact patients and book them a medication review appointment Process prescription requests via e-mail, online services, paper and by phone Process all prescription requests in a timely manner, prioritising urgent requests to ensure they are processed and ready for collection by the agreed time File prescriptions Build good working relationships with local pharmacies, care/nursing homes and pharmacy technicians to support the practice prescription service Liaise with external pharmacy services and patients to resolve queries and communicate changes in medications Deal with nursing supply issues and provide supplies; e.g. stockings, if advised by a clinician and compliant with local formularies Assist the duty doctor with straightforward medication queries on the triage list (time permitting) Adhere at all times to agreed workflow and security procedures, including patient confidentiality Undertake training as required to support safe and effective services for the practice Answer telephone calls as quickly as possible to minimise queue times Promote the NHS app and online ordering through SystmOnline Ensure the prescribing area is kept tidy and adequately stocked Assist colleagues in Reception if needed and answer the emergency telephone line when required Adhere to the practice charter at all times to ensure the highest possible levels of patient service Attend regular reviews with the senior prescribing clerk and patient service and HR manager Provide cover for members of the department during periods of sickness and annual leave Any other duties you may reasonably be required to undertake at the discretion of your line manager You will be required to cover for sickness and holiday so flexibility and the ability to work additional hours is essential.


Telephone interviews will be taking place on Wednesday 13th August and successful candidates will be invited to a face to face interview on Tuesday 19th August.

About the Candidate

The successful applicant will have excellent communication skills, with a patient-focussed attitude. We are looking for a quick learner with good IT skills and excellent attention to detail. A helpful and friendly manner is essential, with the ability to work well with others.



You will require the following;

Essential

Good standard of general education Experience of providing a high standard of service Experience of working in a pressurised environment Experience of dealing with members of the public

Desirable

Experience of working in a GP surgery Experience of handling sensitive information Familiar with SystmOne Customer service training Medical terminology training Telephone technique training

About Us

Mount Farm Surgery is a dynamic, forward-thinking GP practice in Moreton Hall, Bury St Edmunds that are focused on delivering the best possible patient service.
In return for your hard work, Mount Farm is delighted to offer:

Free Abbeycroft Leisure membership (access to gym, classes, swimming etc.)

Generous annual leave entitlement Membership of the NHS contributory pension scheme Option of NHS discounts & Blue Light Card for retail/dining/holidays etc. Free drinks and snacks

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.