Job Description

About the company

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At Kingsley Healthcare, we are more than just a care home group - we are a proud, family-run business driven by a passion to make a meaningful difference in people's lives every single day. Our dedicated teams transform care into a calling, delivering excellence with compassion, integrity, and respect.

As the UK's only large care home provider to achieve B Corp certification, we continue to lead the sector in responsible, values-driven care.

In 2024, we were honoured to be named Health Investor's Residential Elderly Large Care Provider of the Year

, a testament to our commitment to quality and innovation.

For eight consecutive years, we've been recognised among the Top 20 Large UK Care Home Groups by carehome.co.uk

, reflecting consistently high standards and resident satisfaction.

We are also proud to be a Real Living Wage employer

, ensuring that the dedication of our team members is valued and fairly rewarded.

Our commitment to people-first values has earned us outstanding workplace recognition, including a 4.7 rating on Glassdoor, a 4.5 rating on Indeed, and the No.1 ranking in the UK for wellbeing at work (Indeed's Better Work Awards 2023).

If you're passionate about delivering exceptional care and want to be part of a forward-thinking organisation that puts both its residents and people at the heart of everything it does, we'd love to hear from you.

About the role

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As a Home Administrator, you will be responsible for all administrative tasks, and provide assistance and support to the Home Manager as required to ensure the smooth running of the home. This will include payroll processing, recruitment cycle, invoices and petty cash reconciliation.

Reports to:

Home Manager

Key duties and responsibilities

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General administrative duties. Finance; including batching, petty cash, receiving money/ writing receipts. Answering the telephone, taking and passing on messages and enquiries. To meet, greet and where necessary show visitors around the home in a helpful and professional manner. To deal with customer requests, queries and complaints in an efficient and effective manner, and escalate where appropriate in line with Kingsley Healthcare policies and procedures. Any ordering as instructed by the Manager e.g. stationery, uniforms, food, cleaning materials etc. Any other duties that the home may at times reasonably require.

Skills and attributes

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Excellent IT skills, including a proven knowledge of Microsoft Excel and Word, and have the ability to adapt to new systems quickly. Strong communication and interpersonal skills, with the ability to build positive relationships. Excellent organisational and administrative skills, with the ability to manage multiple tasks and priorities. An ability to learn new skills and develop within the role. Previous experience of working in a similar environment is preferred, but not essential.

What will you gain?

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You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.

Heron Lodge Nursing Home, Wroxham, Norfolk

Pay:

: 13.50 per hour

Type:

Permanent

Shift:

Days

Benefits

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Comprehensive induction and training programme.

Opportunities for

career development and progression.

Employee Assistance Programme

Blue Light Card Scheme

. We'll reimburse the enrolment fee of this fantastic scheme that offers discounts on holidays, days out and over 15,000 national brands.

Refer a friend

and receive a thank you gift of up to 500

We'll pay

for your

full DBS disclosure

Your

uniform will be provided

- this is another cost that we think it's essential that we cover for you.

Enhanced rates of pay

for bank holidays

Paid breaks

- we think it's essential that all staff can take breaks without fear of losing money, so we

pay for you to have a break

during working hours.

Location

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Situated in the Broads capital of Wroxham, Heron Lodge offers an idyllic leafy setting for nursing, residential and dementia care. Residents love the homely, beautifully decorated interior and secluded garden. Handily close to the tourism magnet of Hoveton!



163 Norwich Road, Wroxham, Norwich NR12 8RZ


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Your right to work in the UK

In accordance with the Asylum and immigration Act 2006 you will need to demonstrate your eligibility for employment in the United Kingdom.