Job Description

ORGANISATIONAL PURPOSETo deliver first class healthcare which is competent, timely, proactive, empowering, demonstrable, and evidence based. To actively encourage partnership working and investment in people, whilst ensuring financial viability for the future JOB PURPOSETo greet and assist patients in accessing the appropriate service or relevant healthcare professional in a courteous, efficient and effective way To provide general administrative assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone To play a key role in the continued development of MMP, working closely with the practice team in implementing systems aligned to the practices values and purpose. KEY RESPONSIBILITIES: Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice Deal with all general enquiries, explain procedures and make new and follow-up appointments. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.



Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Enter requests for home visits, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor. Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.



Ensure that all new patients are registered onto the computer system promptly and accurately Enter patient information on to the computer as required. Patient notes and correspondence Ensure records are kept in good repair with all necessary information on the outside cover clearly visible