Job Description

Are you passionate about helping people and making a difference every day? Were looking for a Care Navigator to join our friendly, patient-focused team at The James Cochrane Practice, the largest GP surgery in the South Lakes with over 17,500 patients across two Kendal sites.

As a Care Navigator, you'll be the first point of contact for patients providing a friendly, professional service in person, by phone, or online. You'll help with appointments, queries, and practice information, keep systems and public areas running smoothly, and support the team with administrative tasks. This role is key to ensuring patients feel cared for and the practice operates efficiently.

We are looking for people with great communication and customer service skills who can work in a busy, professional, patient- focussed environment. See Job description for further details.

Previous healthcare experience is helpful, although training will be provided.

What you'll do

Book appointments and handle medical administration Welcome and check in patients Answer queries and provide information to patients Share test results and assist with next steps

Core Responsibilities

Signpost patients to the correct service. Handle appointment requests (in person, phone, and electronic). Answer and transfer calls, manage patient and external queries. Process new and temporary registrations and update patient records. Maintain accurate data entry and confidentiality. Keep reception and office areas clean, tidy, and safe; report defects. Support clinical staff with general tasks and audits. Manage mail, messages, and electronic communications promptly. Complete opening and closing procedures per policy. Ensure compliance with Health & Safety and Fire policies.

Key Standards to Follow

Handle all enquiries promptly, efficiently, and courteously. Record, and distribute documents accurately and on time. Ensure accurate and timely data entry on the computer system. Type doctors letters correctly and without delay when required. Be familiar with written instructions on: Surgery times and booking arrangements Identifying patients needing urgent attention Clinical and nursing team duties Duties of non- clinical staff
Job Types: Full-time, Permanent

Pay: 12.60 per hour

Benefits:

Company pension Sick pay
Ability to commute/relocate:

Kendal LA9: reliably commute or plan to relocate before starting work (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 01/01/2026