Care Navigator (reception & Admin)
Job Description
The following are the core responsibilities of the post holder however, there may be on occasion, a requirement to carry out other tasks. To have a thorough knowledge of all practice procedures To work in accordance with written protocols We are a SystmOne practice, so experience using SystmOne would be preffered, but training can be provided Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice Answering and care navigating high volume calls Deal with all general enquiries, explain procedures and make new and follow-up appointments Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are dealt with in a logical and non-disruptive manner Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Advise patients of relevant charges for private services, accept payment and issue receipts Open up premises at the start of the day and ensure the building is secure when leaving at the end of the day Scanning documents in accordance with Practice guidelines Action tasks within a timely manner Complete all annual Mandatory training as appropriate
MNCJobs.co.uk will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD3413768
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationLeeds, ENG, GB, United Kingdom
-
EducationNot mentioned