Job Description

Reference: 4602
Do you have experience within dispute resolution and complaint handling?
Think Specialist Recruitment are delighted to be working with a fantastic company based within the Borehamwood area. This is an exciting opportunity for the right candidate to join a great team. This opportunity would be working within a nice sized team, working with various parties to resolve disputes.
This opportunity would suit someone who has previous experience of working within the property sector, with great communication skills on all levels.
Salary - 28,000
Hybrid working after training
Some of the duties will include:

• Handle and resolve disputes received by the scheme
• Provide advice to members and tenants over the phone and via email
• Liaising between letting and estate agents, as well as tenants and landlords
• Respond to all dispute calls and emails that have been passed over to the team
• Approve dispute cases, assess evidence and provided and log disputes to ensure all information is recorded in a timely manner
• Maintaining spreadsheets and logs, providing data to relevant parties as required
• Assist with preparation of monthly reports
• Working well within the team, supporting as required

The suitable candidate:

• Previous experience of working within the property sector
• Previous experience within a customer service focussed role
• Strong communication skills on all levels
• Great level of attention to detail
• Ability to work well within a team envrionment
• Great problem solving skills
• Good organisational skills

Looking for the next step in your career? Think Specialist Recruitment.
Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support