Job Description

We have an exciting opportunity for a Caseworker (known internally as Independent Victim Advocate) to join the West Midlands team, working 37.5 hours a week, based in our Coventry office. Victim Support offer a hybrid working policy, where you will be able to work some of your working days from home, if preferable.



Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?



Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?



If yes, then we'd love to hear from you!

County/Borough

West Midlands

Office location

Victim Support, Jericho Building, 196-198 Edward Road, Birmingham, B12 9LX

Full time/Part time

Part time

Hours per week

22.5

Work schedule

Monday - 8am-4pm Tuesday - 8am-4pm Wednesday - 12pm-8pm

Basic Salary

16,098.12 (26,830.20 FTE)

Contract type

Permanent

DBS required?

Enhanced

Police vetting required?

No

Closing Date

22/08/2025

Ref No

6252

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:


Flexible working options including hybrid working 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday & options to buy or sell annual leave Pension with 5% employer contribution Enhanced sick pay allowances, maternity & paternity payments High Street, retail, holiday, gym, entertainment & leisure discounts Access to our financial wellbeing hub & salary deducted finance Employee assistance programme & wellbeing support Access to EDI networks and colleague cafes Cycle to work scheme & season ticket loans Ongoing training & support with opportunities for career development & progression

About the role:

This role is based at our Birmingham office with the option of hybrid working from home. Travel across the area is required, travelling time is within working hours & expenses are reimbursed. The hours for this role are Monday and Tuesday 8am to 4pm, and Wednesday 12noon to 8pm



As a Caseworker you will:


Effectively managing a caseload, delivering excellent services via telephone, video call and in person to support service users Assessing need and risk at initial contact and on an on-going basis Developing, delivering, and monitoring safety and support plans for those affected by crime, who accept ongoing support. Support will include providing resources, interventions, and information to all service users Helping service users build healthy coping mechanisms and providing practical support and information Identifying and providing action to safeguarding concerns Working collaboratively with key partners Using a bespoke case management system to maintain accurate and confidential records and contributing to monitoring information including the collection of outcomes Delivering awareness raising sessions on the impact of crime to partner agencies and community groups and participating in community events.

You will need:


An understanding of the impact of crime Effective verbal and written communication skills A proven track record of successfully delivering services and working directly within a statutory, voluntary or multi agency setting(s) The ability to balance competing needs and priorities The ability to work independently and as part of a team

Please see attached and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.



Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.



Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.



As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.



If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.