Job Description

Please note we are unable to accept CVs for this position, please apply via our website: www.team.wiltshirecreative.co.uk/apply/

About the Role

Box Office Assistants at Wiltshire Creative are responsible for delivering an excellent customer experience for our audiences at their first point of contact. They manage face to face, telephone and email customer service and ticket sales for all venues and events.

They must be comfortable working independently without supervision and working collaboratively within a team during busy periods. A positive attitude and warm and friendly personality is essential for this role.

Key Responsibilities

Box Office Operations and Administration

To sell tickets for productions and other events taking place across Wiltshire Creative's sites, either face to face, by telephone or by email To sell tickets for external events where Wiltshire Creative is engaged as a sales agent To sell other items as required e.g. memberships, programmes, gift vouchers and interval drinks To follow correct cashing up procedures and reconciling takings To undertake school, corporate and group bookings and complete any follow up work To support the Development team with supporter enquiries To encourage small scale donations from audiences at the time of booking To maintain an organised and efficient Box Office environment To ensure the accurate and timely distribution of tickets including e-tickets, collection and posting To maintain accurate customer records in line with Wiltshire Creative's Privacy Policy To support the Box Office Manager with administrative tasks as required To participate in training sessions and team meetings
Customer Service

To provide enthusiastic, efficient and friendly service to all customers of Wiltshire Creative To treat all visitors with dignity and respect, abiding by safeguarding procedures at all times To collect and record customer feedback as required to help improve service and operations To address customer complaints or issues promptly and escalate to the Box Office Manager when necessary To understand the diary and daily room bookings for each venue in order to provide a warm and informed welcome To develop an understanding of our work, audiences and local area, in order to facilitate positive conversations and promote our work to audiences To ensure excellent stewardship of donors in all interactions with the organisation To ensure front of houses spaces are functional, tidy and welcoming for all To clear and clean tables and chairs in the foyer area, carrying out light housekeeping as required
Marketing

To create simple communications collateral using Canva To ensure marketing materials are kept up to date and tidy in the foyer and front of house areas To assist with marketing initiatives and distribution as requested from time to time To support marketing team with keeping local listings pages updated
General

To always act in the best interests of Wiltshire Creative To take positive action to promote Equal Opportunities in all aspects of the work of Wiltshire Creative To agree to abide by Wiltshire Creative's policies, as set out in the Staff Handbook To maintain confidentiality in all areas relating to Wiltshire Creative To maximise income and minimise expenditure wherever possible To be flexible and to undertake any other reasonable duties as requested by Management

About You

You will have previous customer service experience and be motivated by providing outstanding customer care You will possess strong written and verbal communication skills You will be organised and with an ability to calmly manage workloads during busy periods You will be highly computer literate and confident with Microsoft software such as Word and Excel, as well as be comfortable learning our ticketing software You will be a team-player but able to work proactively and with initiative individually You must have the ability and willingness to work flexible hours, including evenings and weekends You will have a passion for the arts and an interest in theatre

Please note we are unable to accept CVs for this position, please apply via our website: www.team.wiltshirecreative.co.uk/apply/

Pay: From 12.21 per hour

Benefits:

Company events Employee discount
Work Location: In person