Job Description

Job Title:

Casual Tea Hut Assistant

Reporting to:

Stadium Supervisor

Job Purpose:

To deliver first class customer service and helping to create a welcoming and professional environment. You must be able to work unsupervised and be able to demonstrate team working.

Location:

The John Jenkins Stadium, PO3 6LA

Contract:

Casual Contract

Working Hours

: Flexible, mainly evenings and weekends

Salary:

12.21 (aged 21 and over) 10 (aged 18 to 20) 7.55 (aged under 18)

Operational Duties

Set up and maintain the tea hut to deliver a high-quality customer experience. Serve customers with hot beverages, cold non-alcoholic drinks, and snacks in accordance with food hygiene and safety standards. Keep the serving area clean, tidy, and well-stocked throughout each shift. Operate the till system and process card payments accurately.

Customer Service

Uphold high standards of service and presentation across the facility. Represent Pompey in the Community with professionalism and pride, adhering to all relevant policies and procedures. Engage positively with customers, promoting repeat visits and encouraging a friendly atmosphere.

Safeguarding Responsibilities

Prioritise the safety and well-being of young and vulnerable people at all times. Follow all safeguarding policies and procedures diligently. Ensure participants and their families are aware of how to report any concerns via the iTrust reporting process (see venue signage).

Person Specification

Essential Skills & Attributes

Excellent customer service skills Ability to work independently and remain calm under pressure when it gets busy Strong team player with good communication skills

Essential Knowledge & Experience

Understanding the value of great customer service A personal drive for high standards and attention to detail

Desirable Skills

Experience handling card payments and serving food/drinks

How to apply:

Please send CV and cover letter addressed to HR via email to

HR@pompeyitc.org.uk or post to:

HR Officer, Pompey in the Community, Anson Road, Portsmouth, PO4 8TB

Please note that the job will be subject to satisfactory references and enhanced DBS check.

Application Deadline: 9am July 23rd 2025

Interviews to be held: 1 week after closing date.

Job Type: Zero hours contract

Pay: 7.55-12.21 per hour

Benefits:

Free parking
Work Location: In person

Application deadline: 23/07/2025