Job Description

About Painshill & the Role

Painshill is a Grade I listed 18th century landscape garden of international renown, attracting over 100,000 visitors a year. Inspired by landscape paintings and the Grand Tour through Europe, the Hon Charles Hamilton created Painshill between 1738 and 1773, as a living painting.

Set within the picturesque landscape, the Tea Room is a significant part of Painshill's commercial operation and is open every day except Christmas Day and Boxing Day. We are seeking a Tea Room Assistant to join our small, friendly and busy team, delivering exceptional customer service to every visitor coming into the Tea Room. The applicant must be confident, friendly and self-motivated with the ability to work on their own and as part of a team with high personal standards.

Reports to Line Manager

Food & Beverage Supervisor

Working Hours & Remuneration

Casual; hourly rate starting from 10.10

Days of work: variable; Monday to Sunday

Hours of work: variable between 9.00am to 5.30pm with a 30-minute unpaid break

Working Location

Painshill Park, Cobham, Surrey KT11 1JE

Please note that due to Painshill's location, own transport is recommended

Main Responsibilities and Tasks

As front of house staff, assist in the day to day servicing of the Tea Room as rostered

Ensure a high standard of customer service to all visitors and staff at all times

Ensure the Tea Room is prepared and ready for visitors prior to opening

Preparing and serving Barista and other drinks

Cash handling, including opening and closing the till and contactless payment management

Maintain Health and Safety standards, including COSHH regulations

Ensure correct food labelling, paying particular attention to allergens (Natasha's Law)

Maintain a high standard of cleanliness in the front and back of house areas (including the outside area) as required

Ensure stock is replenished in a timely manner, reporting shortages to the Food & Beverage Supervisor

Ensure correct storage of food and stock rotation ie checking 'use by dates'

Display merchandise attractively

Work in the correct and appropriate clothing at all times (uniform provided)

Undertake general cleaning as directed

Report maintenance, hazard and/or any staffing issues

Qualifications and Experience

Working in a front of house role, desirable but not essential

Customer service experience, desirable but not essential

Barista service training an advantage, desirable but not essential (training will be provided)

Confident when dealing with the public

Strong motivational skills, energetic and a desire to be the best

Ability to work under pressure, multi task and prioritise

A professional outlook and high standard of personal hygiene and appearance

Knowledge of food and food preparation

Level 1 Food Safety & Hygiene for Catering Certificate; desirable but not essential (training will be provided)

Skills and Personal Attributes

Good Communication and interpersonal skills

Customer focused with a positive attitude

Helpful and friendly

Enthusiastic with a willingness to learn

Positive team player who can also work on their own initiative

Benefits of working at Painshill

25 days annual leave, FTE, plus statutory holidays, increasing after 2 years' service

Employee Assistance Programme

On-site free parking

Continued training and development

Entry to Painshill for yourself and immediate family (when off duty)

Discount in the Painshill Garden Shop (at all times) & Tea Room (when off duty)

Free food and drink when on duty

Please note: The above is not exhaustive and the post holder may be required to undertake other duties which are broadly in line with the above key responsibilities and the overall business objectives of Painshill.

To Apply: Please send CV and covering letter to HR@painshill.co.uk

Closing Date: We will review applications on a rolling basis

Interview Date: ASAP

Start date: ASAP

Pay: From 10.10 per hour

Benefits:

Discounted or free food Employee discount Free parking On-site parking
Work Location: In person