Job Description

What You'll Be Doing As Alarm Receiving Call Centre Agent

With full and ongoing training, you'll be assisting with the monitoring of, and response to CCTV and intruder alarms. This will include contacting our customers in both a calm and timely manner in response to activated alarms on their premises and respond with the appropriate course of action to ensure our customers premises are secure.

Handling inbound & outbound calls to our customers and external organisations, including the Emergency Services Process CCTV and alarm activations speedily and accurately Inform the relevant Emergency Services and Customers of relevant information in relation to their system

Working Hours:

38.5 hours per week -

Working 4 shifts followed by 4 shifts off.

Shift Pattern: Rotating you will work two DAY time shifts 7am start to 7pm finish. Followed by two NIGHT shifts of a 7pm start to 7am finish. Then four days off.

What We Would Like You To Bring:

You will be a strong communicator, with a passion for delivering exceptional customer service. You will ideally possess some previous customer service experience within a telephone based or contact centre environment:

Excellent listening skills CCTV (SIA) badge advantageous, but not essential

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We have opportunities for both badge holders & non-badge holders Work well and remain calm in a busy, fast paced environment Excellent attention to detail, with high levels of accuracy Be able to work well on your own initiative as well as part of a team Strong IT skills Able to commit to shift working which includes a blend of

day & night working

?

If this sounds like you, send in your application now!

LI-EP1

Job Type: Full-time

Pay: From 29,333.30 per year

Benefits:

Free parking Life insurance On-site parking
Schedule:

Night shift Overtime
Work Location: In person

Reference ID: CCTV Call Centre Agent