As a Junior Call Centre Agent, you will be the first point of contact for potential and existing customers. Your role is to engage with clients professionally, provide information, answer queries, and support marketing initiatives through outbound and inbound calls. This is a great entry-level position for someone eager to build experience in customer interaction and sales support within marketing.
Key Responsibilities
Make and receive calls to prospective and existing clients as part of marketing campaigns
Deliver clear, confident, and persuasive communication to promote products or services
Provide accurate information and handle customer enquiries promptly and courteously
Record customer details and interactions accurately in the database
Support the call centre team with targets and daily operational tasks
Escalate complex queries to the appropriate team members
Maintain professionalism and a positive attitude during all interactions
Requirements
Excellent verbal communication and listening skills
Confident and polite phone manner
Strong attention to detail and ability to keep accurate records
Ability to work in a fast-paced environment and handle multiple tasks
Willingness to learn and develop new skills within the marketing and sales field
Team player with a proactive approach and good time management
What We Offer
Comprehensive training and ongoing support
Career progression opportunities within the company
Friendly and supportive team environment
Opportunities to develop skills in marketing, sales, and customer service
If you are enthusiastic, communicative, and ready to grow your career in marketing, apply now to join our team!