Job Description

At Starcity Entertainment in Birmingham, we are Loud and Proud about our vision to be Diverse, Vibrant, Stand Out and Creative in a Fun environment.


We proud to show we offer the greatest customer experience with high level energy and interaction, passionate that we have fun whilst at work.


No two days will be the same with, you will be a part of making a difference within our local communities with your sparkling can do attitude and a passion to be a cut above the rest.


If you too can offer, Fabulous Customer service, Creative flare, Passion to communicate and Proud to be a part of change, then we are the team for you.

Purpose of the Role

To provide a safe, clean, and welcoming environment for our guests, staff, and contractors To ensure full compliance with Health & Safety Policy for the centre Monitor CCTV cameras Using multiple softwares and systems Supporting the centres operation with adhering to the company process and procedures

Key Responsibilities

Reports to the Duty Manager and Centre Management Team To complete tasks as directed by the Duty Manager & Centre Management Team Assist with enquiries from the contractors/members of public as required To comply with their individual responsibilities to ensure that the requirements of the Regulatory Reform (Fire Safety) Order are complied with, in line with company policy and site procedures. Ensure that all incidents, H&S issues are recorded & logged Ensure that contractors arriving on site adhere fully to requirements for contractor management and site H&S in line with the company policy and site procedures. Report any H&S issues to Centre Management and act accordingly Complete scheduled life safety system testing including smoke curtains, emergency lighting, fire alarm & PAVA systems as directed by the Control Room Team Leader and Centre Management Producing footfall and sales data reports Using the control room software's to support contractors & permits to work Ensure visitors & contractors fully comply with site procedures Control access and egress to Back of House areas using the access control systems Follow lost property procedures for items of lost property found onsite Issue equipment to cleaning/security and FM teams, ensuring equipment is in full working order Manage CCTV archive ensuring archive complies fully with GDPR regulations and polices Ensure fully compliance from all Duty Controllers relating to Data Protection, GDRP and other site-specific procedures Operate the Centres Life Safety Systems & CCTV System to ensure safety of the centre, with a valid Public Space CCTV Licence

Skills, Knowledge and Experience

Ensuring that you are proactive Prioritising workload Excellent verbal and written Communication skills Problem solving and reporting back with any issues Previous experience working in a control room environment Key decision making

Working Hours - 4 in 4 off, 12 hour shifts, 7am - 7pm


Salary - 13.43 per hour



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Please see our Benefits Booklet for more information.