Job Description

Overview

As Central Services Administrator, you will support the Lead Ultrasound Administrator and wider team in delivering key services, including developing a new Ultrasound call line, assisting with practicing privileges, and providing admin and event support to the Integrated Liaison Officer. You'll help ensure smooth patient care pathways, act as a main contact for patients and referrers, and deliver a high standard of service. This role requires strong organization, excellent communication, and the ability to work independently in a fast-paced environment.

Responsibilities

Be part of a team of administrators supporting the Ultrasound, Practicing Privileges and Integrated Liaison duties Making bookings across various modalities using our patient information system (Compucare) Support with online and in person marketing To meet and maintain all KPIs set by the Director of Central services To support in building a blueprint for a call line service for future centres Be an active part of creating training guides and a training programme across all services To be an active part of a culture of wellbeing and focus to ensure the highest possible standard of service delivery To adhere and ensure adherence to all clinical and non-clinical governance Deal with more complex enquiries from patients and receive complaints in accordance with the company's complaints procedure. To support responses to complaints with the support of the Director of Central Services Ensure an effective and efficient administrative service to both patients and visitors To liaise with consultants, secretaries, centre staff, radiologists and administration staff regarding patient information and appointment scheduling Have a working knowledge of an ultrasound service and the varying demands this brings Continually assess and evaluate systems, recommending changes and improvements to your line manager All other duties as required by the Director of Central Services

Requirements

Proven experience in an administrative role or similar position is essential Strong organisational skills with the ability to manage multiple tasks Strong interpersonal skills with a focus on customer service. A proactive approach to problem-solving and the ability to work independently as well as part of a team.

Key Results Areas/Main Duties and Responsibilities:

1) Support Central Services Administrative services

2) Maintain the central ultrasound booking line including multi-bookings cross centre

3) Respond to and be responsible for the GP enquiries line and email

4) Handle complex enquiries escalated by the team and know when to further escalate

5) Assist with creation and maintenance of policies and procedure documents where necessary

6) To ensure a full, effective administration service is maintained at all times

7) To adhere to all points in the job summary

Job Type: Full-time

Pay: From 28,000.00 per year

Benefits:

Company events Company pension Private medical insurance Referral programme Sick pay
Schedule:

Monday to Friday
Education:

GCSE or equivalent (preferred)
Experience:

Healthcare : 1 year (required)
Work Location: In person