Job Description

Role: Centre Manager

Reporting to: Head of Business Centres

Direct Reports: Assistant Centre Manager

Key Relationships: Centre Management teams across Wenta's business centres, Sales Lead, Head of Finance, Head of Online, Head of Business Advice and Support

Location: Potters Bar

Contract: Permanent

Hours: Monday - Friday, 08:30 - 17:00, 37.5 hours per week

Salary: 31,000 - 35,000

Hello. Looking for your next big opportunity in workspace and community management?

At Wenta, we're all about making a difference to the business community. Our centres offer so much more than just spaces. They're places that bring opportunity to the local community in so many ways.

Right now, we're on the hunt for an experienced Centre Manager to lead and manage the site keeping the centre running smoothly in terms of client acquisition and retention, as well as growing our community relationships and engagement.

A bit more about us:

Wenta is one of England's largest enterprise agencies that has been helping people to start-up, maintain and grow their own business since 1983. Yep, that's quite some time! Our business centres offer flexible and affordable workspaces for business owners to grow and prosper, along with a warm and thriving community that cares.

From King Charles III (formerly known as The Prince of Wales) to Anthony Joshua, Wenta has been championed, utilised and visited by a whole heap of people you will have heard of already across the nation.
With that said, we're still very much the 'best kept secret' when it comes to our business support with the majority of our clients coming to us through word of mouth. We have helped over 83,000 people to start, run or grow their own business, through our impartial, free and trusted business advice and skills training. Our centre workspaces are the backbone of our social enterprise support services. We own and operate business centres and flexible workspace across Hertfordshire and North London. Income growth across our centres enables us to reach and support even more people to turn their business ideas into a reality. This positively changes and impacts lives, families and opportunities.

Our mission is to provide inclusive support for everyone to start and run a successful, greener business.

Our passionate team is?experienced, impartial and independent?with no shareholders.



The 'Wow' about the Role:
This successful person for this role will be leading on the management of Wenta's business centre in Potters Bar.

The Purpose:

The purpose of this role is to be the primary lead at our Potters Bar business centre, working together with the Sales Lead to prioritise centre occupancy, client sales acquisition and retention. The role will also encompass facilities management of the site, ensuring smooth operations and always ensuring client satisfaction and services are maintained to the highest level.

Key Responsibilities
As Wenta's Centre Manager, you'll be working closely with our Sales Lead and centre teams, selling our workspaces, virtual office services, meeting room hire, ancillary services and looking for new ways to grow Wenta's Centre Income. You'll be utilising your management and operations experience on a daily basis to lead on the day-to-day operations of the centre whilst also working closely with the Head of Centres to shape future income growth opportunities at The Enterprise Centre, Potters Bar. The role will suit someone with a proven track record in operations management, client services, property management and facilities.

On a day-to-day basis, you will be managing overall operations at our Potters bar business centre. That's everything from managing client relationships and planning community engagement events, to selling our workspaces and services. This includes building new opportunities and relationships with business owners and working very closely with the Sales Lead and Head of Business Centres.

To successfully lead, grow and manage the running of the business centre To ensure the centre is fully compliant in all health and safety aspects as well as ensuring all facilities are regularly maintained in line with company policy To lead and work collaboratively with our business advisors, SMT, clients and stakeholders To hold regular networking and social events to support and to encourage collaboration of businesses within the centre both internally and externally to enable the growth of the local Community. To drive and support Wenta's digital strategy across the centre
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Team Leadership

To deliver high performing leadership, working closely with the Head of Business Centres and SMT To develop, train and support a high performing Team To provide training to direct reports on managing online enquiries, our CRM database and growing our digital services
Client Acquisition

To work with the Sales Lead to develop and implement plans with the Head of Business Centres to proactively seek clients, achieving full occupancy To develop and implement plans with the Head of Business Centres to proactively increase all income streams To liaise and develop relationships with brokers, communicating market availability To work collaboratively with the Sales Lead in conducting client viewings and negotiations, to lead to sales To keep the company's CRM up to date with client information and notes to improve the client journey, for regular data analysis and for market intelligence and insights To collaborate with the Sales Lead and Digital, Communications and Marketing team to develop marketing and sales campaigns that promote the centre and its services To liaise regularly with clients to produce fresh, regular content including client stories for publicising on social media channels, email and our website.
Client Retention / Customer Service

To communicate and listen to clients to ensure they feel valued and supported To deliver an exceptional customer service experience for centre clients and visitors To build strong client relationships to allow for open communication and honest feedback To proactively manage client's requests for information, questions, queries, concerns within one day, ensuring that regular contact is maintained with them and any concerns are resolved quickly.
Operations

To develop a high level of understanding and expertise in the use of MS Dynamics CRM to support decision-making To lead the Facilities team in maintaining high standards of Health and Safety and maintenance To oversee broadband and IT infrastructure for clients and staff To be the first point of contact for Out of Hours call outs, this can include and is not limited to, alarm call outs or the emergency service needing access to our sites. To follow the escalation process to the Head of Business Centres when appropriate To work as part of a team with all staff to meet Wenta's objectives.
Financial

To oversee the production of sales, service and licence fee invoices to clients To understand the Centres Monthly and Annual targets and budgets To oversee the process of and resolving all local direct debits and chase non-payment in line with company procedures To manage the annual budget increase process at a Centre Level.
To meet and maintain all standard of quality as required contractually by Wenta and as stated in the Wenta Client Charter.

To proactively promote our Wenta Net Zero support service to all clients, with a goal to reduce our carbon footprint and support businesses in their sustainable goals through our subsidised service.

Every Wenta team member will be able to become Action Zero Accredited as part of Wenta's commitment to our Net Zero goals.

What key skills are needed?
We're looking for an experienced property or site manager with a background in facilities management and in providing customer service excellence. You'll have excellent digital, sales and negotiation skills with a high level of self-awareness. As this role is people-focused, you will be a natural communicator and people-person that can engage with anyone. Excellent persuasive skills, fast processing speed to be able to identify key opportunities in the moment and excellent time management skills are a must.

Job Type: Full-time

Pay: 31,000.00-33,000.00 per year

Benefits:

Additional leave Company events Company pension Cycle to work scheme Free flu jabs Free parking Health & wellbeing programme Life insurance On-site parking Referral programme Sick pay Store discount Transport links
Schedule:

Monday to Friday No weekends
Work Location: In person