Job Description

As Centre Support Manager, you will manage customer relations and the reception team to maintain exceptional service standards across all communication channels. You will oversee customer data management and marketing events, ensuring compliance with legal and ethical standards. Additionally, you will provide administrative support to the Centre management team, aiding business decisions to enhance Centre performance.

Responsibilities:

Managing and being responsible for ensuring compliance with Porsche Cars GB Strategy Guidelines (PSG), within the Centre including Facilities management, mystery shopper guidelines, employee training records, onboarding of new employees and processing leavers, marketing activities and social medial. Overall, assisting the management team in ensuring the Centre is compliant with Porsche's brand standards Planning and organising local Centre marketing activities, both on and offsite in accordance with PSG, including arranging suitable events, procurement of event suppliers and supervision of on-site event teams Monitoring customer feedback responses daily, monitoring and responding as required in conjunction with the complaints procedure Assisting with and maintaining the Centre marketing plan Managing the day-to-day operation of the reception team including staff motivation and development, conducting the team reviews and appraisals, holidays and rota's etc Managing the reception team effectively to ensure that they provide the highest levels of customer service which would be measured by external and internal feedback Managing and coordinating all Centre's social activities within budget

Requirements

Minimum Attributes:

Proven experience within a management role in a franchised automotive dealership or hospitality environment Capable of addressing operational or customer-related challenges with quick, effective solutions. Full Driving License, with a minimum of two years Ability to motivate a team, ensuring that all operational goals and customer service standards are met

Desirable Attributes:

Ensuring the quality of operations and services is maintained at a high standard. Familiarity with dealership management software, CRM systems, and basic office tools (e.g., Microsoft Office). Experience of event management

Benefits

Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.


PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.

In return, we offer:

This role is a full-time opportunity located in greater London: Monday to Friday 8.00am to 6.00pm A basic salary up to 37,500 depending on experience Bonus of up to 15% of basic salary, paid quarterly during the year Ability to participate in a tax efficient VW Group Employee Car Ownership Scheme Option of a further VW Group Vehicle at preferential leasing rates 33 days holiday per year (including Bank Holidays), with extra days for long service Preferential rates on several products and services, including high street brands, restaurants, gyms, and Porsche products Life Assurance DC Pension Scheme Employee Assistance Program - support and advice on issues impacting your wellbeing

Centre

Porsche Centre South London, is located off the A20 towards Bexley. With free onsite parking and stone's throw away from Tesco Superstore. It's also a five-minute drive from Bannatyne Health Club and Orpington's Retail Park.

Company

Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.



Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.