Job Description

Job Title:

Chief Operating Officer (COO) - Pharmaceutical Distribution & Online Pharmacy

Company Overview

We are a London-based pharmaceutical startup building both an online pharmacy and a pharmaceutical distribution business. We operate across B2C and B2B channels, serving domestic and international markets. Our focus is on compliant, tech-enabled operations that deliver high-quality service and sustainable growth.

Position Summary

The COO will establish, lead, and scale all operational functions across pharmacy and distribution. This role includes licensing, supplier relationship development, team building, and operational excellence. The position is a senior leadership role with significant autonomy and accountability.

Key Responsibilities

Lead the setup and management of online pharmacy operations in compliance with GPhC standards Develop the pharmaceutical distribution arm and lead WDA(H) licensing Ensure compliance with GDP and MHRA requirements across all operations Build and manage supplier/manufacturer relationships and buying strategies Recruit, manage, and develop cross-functional teams, including Superintendent Pharmacist and Responsible Person (RP) Design and implement scalable processes for warehousing, cold chain (as required), and logistics Oversee day-to-day operations, KPIs, and continuous improvement initiatives Own operational budgets and contribute to company-wide P&L management Develop operational strategies for both B2B and B2C channels, domestic and international Implement technology and data-driven practices to improve efficiency and quality

Required Qualifications

10+ years of senior management experience in pharmaceutical distribution, wholesale, or multi-channel pharmacy operations Proven experience with pharmaceutical licensing and regulatory frameworks (GPhC, MHRA, GDP, WDA(H)) Strong network within the UK pharmaceutical supply chain (manufacturers, wholesalers, pharmacy groups) Demonstrated track record of building and scaling operations Experience leading cross-functional teams in regulated environments Bachelor's degree (or equivalent experience) required; advanced degree preferred

Preferred Qualifications

Experience in startup or high-growth environments Experience establishing new distribution or pharmacy operations International pharmaceutical trade experience Familiarity with warehouse management systems and digital/tech-enabled operations Previous P&L responsibility

Benefits

Equity participation Hybrid working arrangements Opportunity to build operations from the ground up Professional development and clear growth pathway

Schedule

Full-time Monday to Friday (flexibility based on business needs)

Work Authorization

United Kingdom work authorization required

Job Types: Full-time, Permanent

Education:

Bachelor's (preferred)
Experience:

* Operations management: 10 years (preferred)