Job Description

Frankie + Lola's is a national Soft Play & Cafe? brand, with venues currently opened in Inverness, Walsall, Liverpool and Burnley. We are well placed to offer an exciting, dynamic, fast-growing workplace to our team, and aim to be a rewarding and fun place to work. We are a forward-thinking and energetic start-up, with plans to shake up our industry and generate new ideas about what a Family Entertainment Centre should look and feel like.

Frankie + Lola's is looking for a self-motivated, goal-oriented Soft Play Manager to come onboard to help lead our venue team, and to help realise the potential of this excellent location.

As the Soft Play manager in-venue, you will be directly responsible for most elements of the venue's operations, including;

Responsibility for operating and trading the business on a daily basis and implementing the commercial plans and strategies under the leadership of your Venue Manager. Managing the team, implementing training and problem-solving operational issues and queries. Managing the presentation of the venue, including cleanliness and hygiene, to POS displays and presentation of food and beverage products - ensuring that every aspect of Frankie + Lola's customer experience is excellent - driving repeat custom and higher average customer transactions. Management of staff recruitment, induction, onboarding and ongoing training. Manage, oversee and implement Health and Safety compliance of the venue, ensuring that there is effective communication between yourself and your Venue Manager on this topic, completing delegated tasks and implementing the appropriate procedures and policies issued by the company. Assisting the Venue Manager with reporting to HSE, participating in customer communications, Etc. Embracing and developing a 'zero accidents culture' within your team by ensuring the accurate reporting of near misses and accidents as well as reporting any equipment defects to the Venue Manager in line with company procedure. Assisting with marketing objectives through creation of social media content, Etc. Rota management - ensuring staffing spend does not exceed target through a thoughtful approach to staffing levels and covering excess spending through increased revenue. Contribute to building on the success of our membership program by leading a hyper-focused team that engages with customers, takes an interest in their children and excels in delivering excellent customer experience. Implementing an operation that is fully compliant with organisational policies, regulatory rules and processes. Ensuring the correct safety checks and procedures are followed on the prescribed schedule, for example, opening and closing checks and safe-to-play checks. Ensuring that allergens and other risks to customers are effectively managed. Establish a first-in-class party environment hosted by well-trained team members to wow special birthday guests and their friends and families. Ordering and management of stock on a daily, weekly and monthly basis, ensuring adequate stock rotation and controls are in place. Ensuring that events and bookings are implemented on schedule, according to plan, and in line with advertising. As per standard operating procedures, ensure all policies are adhered to and that venue compliance is strictly monitored.
What we look for in an excellent Soft Play Manager;

Previous management experience in hospitality or an F&B environment is a must, management experience in our industry or a similar field is preferable but not strictly required. Sales-oriented mindset combined with a desire to provide a fun and engaging atmosphere for customers and staff alike. Strong leadership qualities are a must in this role, with a proven track record in building and maintaining successful, productive and happy teams. Excellent communication skills are required to communicate effectively with a wide variety of customers, from all backgrounds. Outstanding organisational skills are a key requirement, in order to consistently deliver on adherence to policies and legislative requirements and to effectively manage the finances of the unit. Pro-active, self starters thrive in our business - as a growing business, there is plenty of opportunity to contribute meaningfully not only to the growth of your unit, but also to the wider company. Your ability to work weekends is absolutely essential to the operation of the business. IT literacy is essential. We are a digital company and rely daily on modern IT solutions and our managers are required to use these tools effectively.
Job Types: Full-time, Permanent

Pay: From 35,000.00 per year

Benefits:

Employee discount Free parking On-site parking
Work Location: In person