Job Description

Contract Manager - Contract Cleaning

The Opportunity

An opportunity to join one of the market leaders in professional support services in Europe has arisen due a result of new mobilisations and continued growth. We are looking for an experienced Contract Cleaning Manager who wants to manage their own business area including P&L and take direct control of their team, client relationships and results, as well as H&S including COSHH, BICS & IOSH. This is an opportunity to join an international brand that truly values their people and offers career and personal development to all their employees.

The Package

28,000 - 30,000 basic

Uncapped commission

Car Allowance

35 days holiday per year (including bank holidays)

Home based and Flexible hours

The Territory

Birmingham, Redditch, Droitwich, Worcester, and surrounding areas.

Main Responsibilities of a Contract Cleaning Manager

Contract/Site Management with 45 - 50 cleaning staff

The Contract Manager will ensure the cleaning service delivery specification is implemented and adhered to.

Regular client liaison: plan and implement a visitation programme to monitor cleaning standards and client satisfaction in all contracts, via the Quality Service Level Indicator/ECAT procedure.

Ensure all client queries and complaints are dealt with in a timely and effective manner.

Ensure the financial performance of each contract is being controlled to the budgeted requirements.

Contract Managers maximise the level of business done within each contract by identifying additional opportunities for extension to the contract and/or additional work as well as facility services sales.

Assist the sales team as and when required.

Ensure adequate supplies are onsite.

Recruit, induct and train new staff.

Resolve any disciplinary/ grievance matters in line with company policy and procedure.

Provide guidance, coaching and training to managers and supervisors.

The Person

Experience in managing multiple commercial cleaning accounts

Strong management style with experience in recruitment, on-boarding, training and development

Passionate about people

Health and Safety qualification or experience in this area

Client liaison and presentation experience

Full clean driving licence

Why Work for Us

Ethical Business, always looking to reduce our environmental impact and our use of the planet's resources. Equal Opportunities Employer who promotes diversity. Innovative Approach to the Employee Journey A defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business
Job Types: Full-time, Permanent

Pay: 28,000.00-30,000.00 per year

Benefits:

Additional leave Company car Employee mentoring programme Health & wellbeing programme Referral programme Store discount Work from home
Experience:

contract cleaning management: 3 years (required)
Work Location: On the road