Job Description

Duties/Responsibilities

Purpose:

Management responsibility for the delivery of cleaning services and associated tasks, delivered through direct labour and/or supply chain.

Understand key business drivers, actively develop, and implement solutions to enhance the delivery of service and align operational strategies and priorities accordingly to balance customer and business needs. Encourage staff to meet their full potential, foster teamwork by creating an environment where ideas and innovation are explored, and existing practices are challenged where improvement is considered possible.

Location:

Contract:

Reporting to: Soft Services Manager

Key Responsibilities:

People

• Provide leadership and management of Cleaning Team, ensuring a culture of high employee engagement and participation and aligned with the overall EUK objectives.
• Responsible in ensuring compliance with EUK Policies and Procedures, including but not limited to recruitment, staff rotas, staff performance, management of staff absence, payroll, staff training and development and appraisals.
• Carry out and facilitate regular staff meetings with all direct reports to ensure open and two-way feedback on service delivery, budgets, resources, health and safety, payroll etc

Supply Chain

• Manage and monitor appointed subcontractors for delivery of Cleaning and associated Services, including the development of service specifications, SLAs and KPIS.
• Responsibility for reviewing RAMS from supply chain and approving site access as per company procedures.

Finance/Commercial

• Be financially accountable, including the preparation, monitoring and management of the budget in accordance with contract and within the agreed budget.

Customer

• Facilitate client meetings as per contractual requirements to review and report on cleaning and associated services and be responsible for producing minutes and notes for audit purposes.
• Integrate within client activities, where requested attend client briefs and provide direct reports
• Take responsibility for building customer advocacy with all stakeholders and colleagues by fostering a collaborative and partnership approach

Performance

• Ensure data is collated and monthly KPI/SLA reports produced.
• Participate in audit programmes and inspections as required and take ownerships for remedial action.
• Analyse the business performance of the service(s), using the data to drive decision making and operational improvements.

Innovation

• Develop cleaning innovation ideas to enhance and/or adapt the working environment
• Participate in EUK Cleaning Network

Service Delivery

• Be responsible for developing and maintaining the procedures and systems necessary for providing a comprehensive service delivery for cleaning and associated services on our sites.
• Responsible for ensuring the servicing and maintenance of all cleaning machinery and equipment is recorded and managed.
• Plan, prepare and complete works within contract scope

Health and Safety

• Ensure appropriate governance is in place, so that all employees work safely, complying with all Statutory Regulations and EMCOR policy.
• Ensure all statutory, health and safety and environmental licenses, certificates and documentation relevant to areas of responsibility are available on site for audit and review
• Take responsibility for managing and maintaining staff training records and delivery of Health and Safety Team Talks
• COSHH materials recorded and updated on regular basis.
• Ensure all staff have appropriate PPE to undertake their roles and implement regular audit checks.

Person Specification

Qualifications and Experience:

• Previous management experience in industrial and general cleaning and proven capabilities in managing teams.
• Computer literate.
• IOSH Managing Safety.
• Proven previous experience in conducting risk and COSHH assessments.
• Valid full driving licence.
• Monthly management reporting.

Advantage

• Risk Assessors course.
• COSHH assessors course.
• Train the Trainer.
• Use of cleaning equipment .

Key Performance Indicators

• People Management - the ability to establish a clear sense of purpose and direction and win the commitment of others to implementing actions necessary to achieve contract targets.
• Budgets and Planning - the ability to develop, communicate and implement clear budgets and resource plans for the short and medium term achievement of business goals.
• Communications - the ability to communicate clearly and positively with the client and employees at all levels.
• Change Management - the ability to identify and implement operational changes to improve the quality and profitability within the area of responsibility.
• Client Orientation - the ability to build positive relationships with customers in order to speedily resolve significant operational problems.
• Performance Standards - the ability to establish, implement and monitor high standards of excellence in the areas of quality, safety, financial and operational performance within the area of responsibility.
• Resilience - the ability to maintain an objective and positive focus through periods of high and sustained work pressure

Benefits

Not Specified

EMCOR