Job Description

This is a fixed-term contract (maternity cover, approx. 12 months) working up to 40 hours per week between the hours of 8:30am-7pm including working 1 in 4 Saturdays between 9am - 2pm with the opportunity for occasional holiday and sickness cover.

Please be aware that this position cannot offer transition into a clinical role.

Job description

If you enjoy providing great customer service and working in a team, we have just the opportunity for you at our Yeovil Vets for Pets practice.

What your typical day will look like

Your focus is to provide an exceptional service to our clients and the best care possible to their pets, providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success. Your great client service during a client's visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit. You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

The attributes required

You are the friendly and welcoming face for the client and their pets when they arrive at the practice. You will have proven experience in a customer facing role and be able to provide a high quality service. Outstanding written and verbal communication skills as well as being computer literate, particularly in Microsoft Office and Outlook. Excellent problem solving skills and the ability to work well as an individual and as part of the team. You are clam and attentive and have proven ability to work in a fast-paced environment. You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available. You are calm, attentive and always focus on the clients' needs. You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets. You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet. Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, no out of hours, birthday leave and holiday allowance (no bank holiday working). The starting salary for this position is 12.21 per hour.

Pets just see people. They aren't biased and they don't discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

To apply, please use the link provided by Indeed, or send your CV and covering letter directly to abigail.dowden@vetsforpets.com, please do not apply via more than one channel.

Interviews will be scheduled from Monday 3rd November-Friday 7th November.

Please be aware that your application will not be considered without a CV and covering letter

Job Types: Full-time, Fixed term contract

Pay: From 12.21 per hour

Benefits:

Company pension Cycle to work scheme Employee discount Free parking On-site parking Store discount
Experience:

Customer Service: 1 year (required)
Language:

fluent English (required)
Work Location: In person

Application deadline: 03/11/2025