Job Description

Overview

We are seeking a motivated and dynamic Business Development Executive to join our team. In this role, you will be responsible for identifying new business opportunities, building and maintaining relationships with clients, and driving the growth of our services. The ideal candidate will possess strong communication skills and a passion for sales, along with experience in using Salesforce and other CRM software to manage client interactions effectively.

Duties

Handle inbound calls, emails, and support tickets from clients, providing timely and professional responses. Maintain strong, ongoing communication with clients to ensure satisfaction and proactively resolve any issues. Identify opportunities for upselling or cross-selling our digital services and book clients in for follow-up calls with Account Managers. Work closely with internal teams (Sales, Projects, and Support) to ensure seamless client communication. Update and maintain accurate client records in our CRM system. Support client onboarding, check-ins, and retention initiatives. Contribute to business development goals by helping increase client engagement and service adoption.

Requirements

Previous experience in a client-facing or front-of-house role (e.g. account coordination or customer success). Strong written and verbal communication skills. Excellent phone and email etiquette with a professional, friendly manner. Confident using CRMs, ticketing systems, and general office software. A natural relationship-builder who is proactive, empathetic, and commercially aware. Comfortable identifying sales opportunities and supporting business growth.

About Us

Pharmacy Mentor is an award-winning marketing and technology agency dedicated to helping pharmacies grow, innovate, and deliver outstanding digital healthcare solutions. We work with pharmacies across the UK and internationally, providing expert website development, marketing, and business support.

Find out more - https://www.pharmacymentor.com/careers/

Job Type: Full-time

Pay: 25,000.00-30,000.00 per year

Benefits:

Additional leave Bereavement leave Casual dress Company events Discounted or free food Employee discount Flexitime Free flu jabs Health & wellbeing programme Paid volunteer time Sick pay Store discount Work from home
Work Location: Remote