Job Description

At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.



Join MSI UK as a Client Care Coordinator and become the reassuring voice and guiding presence for individuals navigating their reproductive healthcare journey. This is your chance to make a meaningful impact through empathy, efficiency, and excellence.

Location: Reading / Chesham Contract Type: Permanent

? Hours:

Full-time, 37.5 hours per week

Salary: 26,976.16 A driving licence is preferred for travel between sites. Your Role: Support That Makes a Difference

As the first point of contact, you'll play a vital role in delivering seamless client care. Your responsibilities will include:

o Conducting phone consultations o? Managing data and administrative processes o?o?o Welcoming clients at reception and offering in-person support

You'll be a key part of a collaborative team, working alongside clinical and non-clinical colleagues to empower clients with informed reproductive choices.

What You'll Gain

We offer more than just a competitive salary -- we invest in your wellbeing, growth, and work-life balance:

Financial Benefits Travel reimbursement outside your base Up to 5% employer pension contribution Exclusive perks via the Blue Light Card Career Development Training opportunities beyond your role (e.g., Mental Health First Aider) Accredited apprenticeship programmes Clear pathways for career progression Health & Wellness 24/7 Employee Assistance Programme Doctor Line for phone GP consultations Dedicated Mental Health First Aiders Work-Life Balance Flexible scheduling Birthday Bonus day off Family-friendly benefits

If you're ready to bring your administrative skills into a role that truly matters, we'd love to welcome you to MSI UK.

Training & Development

No healthcare experience? No problem. We provide comprehensive training at our Oxford Regional Treatment Centre to ensure you're confident and prepared. If you're organised, empathetic, and ready to grow, we'll help you thrive.

View the full job description

We're proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age.

MSI UK is committed to safeguarding:

promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.

We pride ourselves on having a Just and Learning Culture and recognise that successes or mistakes are the product of many factors and our learning focuses on changing systems and processes to make it easier for people to do their jobs safely.

Please note:

If you do not upload a CV or Resume, your application will not be considered. This role is not eligible for sponsorship and successful applicants must have the right to work in the UK from day one of employment. * We consider applications as we receive them and reserve the right to close adverts early where we have received a sufficient number of applications.