Job Description

Come and join us!

Here at White Cross Vets, Roundhay we are looking for a friendly Client Care Coordinator to join our supportive team on a part-time basis.
As our receptionist it is important that you have the below qualities:A positive can-do attitude. Excellent communication skills. A love of pets and people Confident and with a naturally caring disposition. Provide a quality experience for pet owners and pets alike.


Our ideal candidate

Previous experience working in a busy reception environment managing phone calls and cash handling is desirable. Experience in handling sensitive and confidential information, working to tight deadlines and using IT systems would also be advantageous. In an environment which is often emotionally stressful for clients and pets, the ability to remain calm, confident, and friendly under pressure is essential.

About the rota and salary

This is apart time position of 24.5 hours per week (including a share of Saturdays with time given back in lieu. The shift pattern will be between practice opening times of Mon-Fri 8:30am-7:00pm and Saturdays, so flexibility will be required.

About White Cross Vets "An Extraordinary Company to Work For"

White Cross Vets are a growing family-run group of practices with a genuine focus on quality care for pets. With our dedication to team members, we are the only veterinary practice to receive a three-star rating in the 'Best Companies Accreditation' for 5 years running. Not only is White Cross Vets the practice of choice for all pet owners, but we are also the employer of choice for the UK veterinary profession. To find out more about us visit www.whitecrossvets.co.uk.

In addition to a competitive salary, you will benefit from:
6.6 Weeks annual leave (FTE) Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care




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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.