Job Description

Looking for an exciting role in Travel?

If the answers

Yes

, then this role is for you!!

Success Tours

is an award-winning group tour operator for sports & social clubs and private clubs & associations in the UK. It is a successful part of the

Albatross Group

, a collection of travel companies specialising in coach and group tourism, delivering excellence since 1985.

Working as one team to ensure our client journey is efficient whilst providing exceptional service for clients and suppliers. It involves responsibility and ownership of client tours to run consecutively, with many administrative duties whilst keeping customer service and the client experience at the heart of all we do.

Key Responsibilities

Be competent with our booking systems, ensuring they are always up to date for each client tour Own the quote process for selected clients Request ad hoc hotel space and negotiate preferred rates and payment/cancellation terms for selected clients Fully research, source and book flight seats with applicable airlines and coach companies for selected clients Source and book hotels, attractions, short sea crossings, train tickets, ensuring accurate details and dates are loaded against any relevant client tour Investigate itineraries are possible during client quote stage e.g. Opening times, travel times etc. Assessing and checking future client tours, to ensure that all tour/supplier deadlines are met and that all bookings are made and costed correctly Have regular updates with suppliers and clients: sales updates / queries / minimise the cancellation of tours & maximise the loadings Be part of the "24hr helpline" phone rota & assist with any client queries outside of working hours

Key Skills

Exceptional level of customer service and communication skills Strong administrative skills with particular emphasis on attention to detail A keen interest in following process Have a reasonable understanding of social media and technology The ability to problem solves and can remain calm under pressure Looks for the win-win in all situations A strong team player who builds positive working relationships A high level of empathy A good listener Open to constructive feedback Willingness to learn new skills and embrace change

Albatross Benefits

Annual Salary 26754 per annum 21 days holiday per year (plus 3 days Christmas office closure and a day off for your Birthday each year) Pension Opportunity to apply for hybrid working (preferably after the initial 6 months training period) (3 days in the office 2 WFH) Free Parking on Site Training and development Relaxed office environment and casual dress code Travel concessions and more.
This is a full-time role, initially based in our office in Larkfield, Kent. Normal hours of work are Monday to Friday, 9.00am - 5.00pm.

Job Type: Full-time

Pay: From 26,754.00 per year

Schedule:

Monday to Friday
Application question(s):

As part of our recruitment process we ask all candidates to send a covering letter to explain why they are interested in the role and what skills they feel that have for the role. Please confirm that you will send this to recruitment@albatrossgroup.com to be considered for the role. Only CV's with Covering letters received will be considered.
Work Location: In person