Job Description

JLL empowers you to shape a brighter way

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Client Experience Coordinator

Summary

Community Hosts are a high-touch workplace experience team providing proactive service to foster staff engagement and improve employee productivity and experience. Community Hosts are the heart of our Workplace; They are experience curators, creating moments of delight and care through memorable, anticipatory and personalized human interactions. They play a pivotal part in delivering on the promise of twice the experience within our premium 5-star Client Suite environment.

Position Overview

We are seeking a passionate Community Host to serve as a Client Experience Coordinator, delivering exceptional 5-star service within our premium Client Suite. This role combines workplace experience curation with high-touch client service, serving as the primary point of contact for all client interactions, vendor management, event coordination, and employee engagement initiatives. The successful candidate will ensure every touchpoint exceeds expectations while maintaining the highest standards of health, safety, and operational excellence.


Community Hosts are the workplace experience ambassadors, responsible for initiatives and programs to curate an engaging workplace and employee experience. They are focused on community and collaboration with a key focus on fostering business & employee engagement and wellbeing. Community Hosts make the office the great place to get work done, collaborate and innovate with colleagues. They take ownership of the workplace by making sure they have happy customers and visitors in their community.

Key Responsibilities

Experience Curation & Client Service Delivery

Deliver outstanding 5-star service to all clients utilizing the Client Suite facilities Create moments of delight and care through memorable, anticipatory and personalized human interactions Serve as the main point of contact for client inquiries, requests, and feedback Act as brand ambassador for JLL and our clients, building lasting relationships Maintain high visibility to staff and provide personalized service levels based on individual needs Anticipate client needs and proactively address requirements to enhance their experience

Workplace Experience & Community Building

Conduct proactive premises inspections and floor walks (including meeting rooms, pantry, social areas) Ensure all areas are clean, orderly, and ready to use throughout the day Foster business & employee engagement and community host initiatives Support and supervise the GRH's that manage the front desk within the Client Suite, ensuring that they deliver a five star service in both meeting room and events management.

Event & Meeting Coordination

Coordinate and manage all meetings and events within the Client Suite Support and manage meeting room booking systems, ensuring accuracy and smooth operations Oversee setup, execution, and breakdown of events ensuring seamless delivery Coordinate internal events working with Hospitality teams and vendors as appropriate Coordinate event logistics including catering, audio-visual equipment, and room configurations Ensure seamless communication with hospitality/GRH teams for internal and external events

Vendor & Supplier Management

Act as primary point of contact for all vendors and service providers Coordinate vendor schedules and ensure service delivery meets premium standards Proactively raise work orders and provide frequent status updates Conduct regular vendor performance reviews and relationship management Ensure all vendor activities comply with building policies and procedures

Financial Administration & Operations

Process and chase outstanding invoices in a timely manner Raise work orders for approved services and supplies

Health, Safety & Compliance

Maintain current knowledge of health and safety regulations and ensure compliance Conduct regular safety assessments on spaces and report any good catches. Support health and safety functions with dedicated training and protocols Ensure all activities and events comply with safety protocols

Communication & Feedback Management

Monitor customer feedback regularly and produce appropriate action plans Ensure all signage and messages are current and relevant Support internal communications including cascading information and managing local intranet pages

Required Qualifications

Fluent in English language - written and oral Minimum 3 years previous hospitality/co-working experience Previous events experience strongly preferred Exceptional customer service skills with natural "people person" qualities Strong relationship building abilities Excellent verbal and written communication skills Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, Outlook, Teams, SharePoint, Access) Strong problem-solving skills with ability to react quickly and decisively High attention to detail and exceptional organizational skills Outstanding time management and multi-tasking abilities

Personal Attributes & Skills

Passionate about people and providing great experiences Attuned to customer needs with anticipatory service mindset Flexible and proactive; comfortable in fast-paced environments Strong team player with commitment to supporting colleagues Ability to work under pressure and meet tight deadlines High level of grooming standards Professional discretion and confidentiality Proven track record of achievement

Key Performance Indicators

Customer satisfaction scores and feedback metrics Event execution quality and client feedback Response times to inquiries and work order completion Vendor performance management and cost optimization Employee engagement participation rates Health and safety compliance metrics Effective delegation and task completion rates

This role offers the opportunity to be at the forefront of workplace experience delivery, working in a dynamic environment where excellence is the standard, client satisfaction is paramount, and creating memorable experiences is the daily mission.


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Location:

On-site -London, GBR
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +

44

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20 7493 4933

to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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