Job Description

We are looking for a proactive, friendly, sociable, highly organized, and enthusiastic individual to join our team as a Client Services Coordinator. This hybrid role is crucial in delivering an exceptional experience for our clients (primarily international students or educational groups), combining hands-on activity leadership with end-to-end client services and logistics coordination. The role demands strong multitasking, communication, and planning skills in a fast-paced environment.

Client Services Coordination

Client onboarding: Welcome new clients, facilitate orientation, and establish WhatsApp groups for Group Leaders (GL). Documentation and systems management: Communication: Send introductory letters and request detailed information from clients (itineraries, allergies, level tests, etc.). Folder and document setup: Create shared folders containing all relevant service documentation, itineraries, activity bookings, transport, insurance, and centralize in the operations manual. Staff scheduling: Create weekly rotas, assign available Activity Leaders, and oversee their daily deployment. Quality control: Maintain data accuracy, review QC boards, and schedule pre-arrival calls to ensure operational readiness. Follow-up: Chase outstanding information and update all folders in real-time as data is received.

Key Responsibilities

Activity Leadership

Plan and lead activities: Organize and supervise engaging social, cultural, and recreational programs aligned with group profiles and schedules. Group management: Foster community and interaction, ensuring safety, inclusivity, and high levels of participation. Cultural immersion: Coordinate trips and local experiences that reflect the cultural and educational goals of the program. Daily supervision: Deploy and brief Activity Leaders, manage on-site logistics, and monitor delivery quality. Real-time coordination: Use WhatsApp and other tools to manage daily messages, timekeeping, and group updates.

Qualifications and Skills

Education: Bachelor's degree in education, Event Management, Hospitality, or related field Experience: 1-2 years in activity coordination, educational travel, or client services Technical proficiency: Comfortable using Mondays.com, Google Drive, WhatsApp, and CRM/scheduling systems Core skills:
o Excellent communication and interpersonal skills

o Strong time management and organizational abilities

o Problem-solving with a client-first mindset

o Ability to work autonomously and collaboratively in dynamic environments

Additional Requirements

Flexibility to work weekends, evenings, and during peak seasons

Willingness to travel for off-site activities and group support

Valid First Aid Certificate and Driver's License preferred

From time to time you may be asked to work from a different location

Additional Duties

In addition to your core responsibilities, you may be reasonably required to perform other duties or tasks that are within your skills and capabilities, in line with the needs of the business. These may vary from time to time and are intended to support the effective operation of the organisation. Any such tasks will be discussed with you in advance and will not constitute a change to your role unless formally agreed.

Job Type: Full-time

Pay: 24,420.00-30,000.00 per year

Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 12/01/2026
Reference ID: Operations
Expected start date: 12/01/2026