Job Description

Overview:

The Client Relations Coordinator plays a pivotal role, serving as the interface between our clients and our luxury chauffeur service. This position demands exceptional interpersonal skills and an unwavering commitment to delivering extraordinary customer experiences. Bridge to other teams.

Key Responsibilities:

Serve as the primary point of contact, delivering an exceptional client experience Provide timely personalised quotes to clients, with meticulous attention to detail Process and manage incoming booking requests from end to end by email and phone Maintain and update client relationship management systems and booking systems (CRMs) Act as a communication hub, expertly routing customer enquiries to appropriate departments Collaborate seamlessly with the Control Room, Tours Department and Sales team Resolve client queries and potential booking complications with efficiency and diplomacy Play a key role in onboarding new clients and nurturing relationships with existing clients Support event planning and special client requirements Undertake general administrative duties as required Maintain awareness of and adhere to Company policies including data protection and confidentiality protocols Contribute to continuous improvement of client engagement strategies

Person Specification:

Essential Qualifications and Skills:

Exceptional customer service skills with a proven ability to engage luxury clientele Outstanding verbal and written communication skills Impeccable attention to detail and professional accuracy Demonstrated ability to multitask efficiently in a fast-paced environment Advanced proficiency in Microsoft Office suite (Word, Excel, and Outlook) Knowledge of working with CRMs Demonstrated ability to work well under pressure and meet deadlines Strong geographic knowledge of Edinburgh and Scotland Proven problem-solving capabilities with critical thinking skills Ability to maintain composure and deliver high-quality service under pressure Flexibility to adapt to changing priorities and duties GCSE or equivalent educational qualifications

Desirable Qualifications and Skills:

Previous experience in ground transportation, hospitality services or travel industry Interest in travel and tourism industries Experience of engaging with high-net-worth client bases Understanding of luxury services Previous experience of Hub Spot CRM

Personal Attributes:

Professional demeanour suitable for a luxury brand Proactive and self-motivated with a strong work ethic Team player with the ability to work independently Calm and composed under pressure Commitment to maintaining elevated standards of service Discretion and ability to maintain confidentiality Diplomatic communication style Willingness to learn and adapt to new systems and processes Natural inclination towards relationship building
Job Type: Full-time

Pay: 24,500.00-28,000.00 per year

Benefits:

Company events Company pension Free parking Health & wellbeing programme Life insurance On-site parking Paid volunteer time Private dental insurance Private medical insurance Work from home
Work Location: Hybrid remote in United Kingdom, EH14 4AR