Job Description

Hamptons are seeking an experienced leader to manage our Client Services Department.

The successful candidate will be leading a proactive and client focused team that provides invaluable support for the front office network through new business generation, maintaining brand presence and nurturing our pipeline of future clients. Strong leadership skills are crucial to this role as is an ability to galvanise and mobilise direct reports and stakeholders from across the business to work collaboratively. Those stakeholders will predominantly include Managers from the front office network, Directors from the Hamptons Leadership team and a variety of other departments such as Marketing, HR, and Recruitment.


The successful candidate will be responsible for the line management of multiple Team Leaders and Consultants. Flexibility and agility are important for this role as you will need to adapt to new challenges, projects and initiatives in a short timeframe.


Having an understanding of how a Client Services department operates, supports the front office network and drives value to the rest of the business is vital to this role, as is the ability to seek out opportunities for operational improvement, growth and performance enhancement


A varied and in-depth market and operational knowledge in Sales and/or Lettings is equally important and it is critical that the successful candidate is proficient with strategy creation and delivery to support the growth and development of the department.


Hamptons vision and values should be shared by the candidate: To improve the quality of people's lives by helping them make important and life changing decisions about property.

C

onnected

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mpathetic

L

earning

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espectful

Attributes of the Role:

Leadership and Management


Being a visible leader with notable presence in the department, while being approachable and accessible Day to day line management of multiple Team Leaders and Consultants Driving standards and performance across the department, ensuring its success Mentoring, training and nurturing team members with focus on development and retention while recruiting and onboarding new team members Compiling reports and using data and themes that underpin business decisions Responsibility for performance support and management where necessary Act as a senior ambassador for Hamptons, with visible influence across departments and leadership levels

Process & Compliance


Ensure that Hamptons business practices and processes are upheld and championed throughout the department Scope to design new and improve existing processes for the betterment of the department Understanding and adherence to regulations that affect the department e.g. GDPR

Communication


Act as a liaison to the front office network, specifically to Managers, Regional Directors, Managing Director and various other Heads of Departments. You will be required to create and deliver presentations to a variety of audiences to support department initiatives, performance and strategy. Proactively building and nurturing relationships between the department and stakeholder individuals/departments across the business Raise and maintain a positive profile of the department Addressing any problems or issues from external or internal clients Possessing an adaptable communication style to find the right method to extract the best from your team

Targets


Working to commercially challenging targets that support department and overall business growth. Setting monthly, quarterly and annual targets for the department, Team Leaders and Consultants that present challenge and direction.

Strategy


Actively seeking out opportunities for department improvement, efficiencies and new revenue streams Creation and execution of strategy that support the above

The candidate should have a working knowledge and experience of:

Leading teams, motivating and driving their performance Successfully driving department productivity and performance Implementing strategies that support departmental growth Forging and nurturing stakeholder relationships Championing and platforming a department to success Departmental budgeting, forecasting and cost control Commission structure design to excite and optimise performance Effectively operating multiple CRM's and operational support platforms (ideally Salesforce and Radar but not essential) Creating and executing team and leadership meetings that inspire teams and set out department objectives

Skills & Attributes:

Ability to work under pressure Analytical skills Organisational skills and a high level of attention to detail Dealing with difficult situations Coachable and receptive to feedback Positive attitude Ability to adapt to new systems and platforms Able to deliver projects with quality and to deadlines

Benefits

Competitive basic & OTE Performance based commission on individual and team KPIs Enhanced Pension Flexible working ability Private Medical Insurance Employee Assistance, health and wellbeing support Group Industry related benefits Retail discounts & discounted gym membership

In the 150 years since we first opened our doors for business as Estate Agents, we have learnt many things, the most important of which is that the secret to success comes down to one thing - great people.


If you are a dynamic, organised, and results-driven individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity or for further information contact recruitment@hamptons.co.uk