Job Description

Key Information:

Location:

RG14 2FN

Work Hours:

40 hours| 7am - 4pm (Flexible) | Site Based

Contract:

Permanent | full time


Are you ready to lead a high-impact team delivering exceptional workplace concierge services with our client? As Client Services Manager, you'll unify a diverse team across travel, space booking, and switchboard operations--driving innovation, sustainability, and service excellence. This is your opportunity to shape the future of workplace experience, lead strategic projects, and influence key stakeholders in a dynamic, fast-paced environment.



Mitie is a leading facilities management and professional services company, delivering essential services to clients across the UK. Our clients Newbury campus, we're proud to partner in creating a seamless, people-first workplace.



This role exists to ensure the smooth, strategic delivery of workplace services that align with our clients evolving needs. It's about elevating the employee experience, optimising operations, and driving sustainable travel and space solutions.

Responsibilities:

As Client Services Manager, you'll lead a multi-functional team delivering workplace concierge services at our clients Newbury campus. Your responsibilities include overseeing travel services, space booking systems (VBOS), and switchboard operations, while managing supplier relationships and ensuring compliance with corporate policies. You'll drive strategic projects, optimise service delivery, analyse data for reporting, and act as the key liaison for stakeholders--ensuring a seamless, high-quality experience across all touchpoints.

Requirements:

Proven leadership experience managing cross-functional teams in workplace operations, facilities management, or client services within a corporate or multi-site environment. Strong project management skills, with a proven record in complex corporate travel and workplace-related projects on time and within budget. Excellent stakeholder engagement and communication abilities, including experience liaising with senior leadership, landlords, and external partners. Knowledge of sustainable travel practices and workplace mobility trends, with the ability to implement green initiatives and optimise travel services. * Data-driven mindset, capable of analysing occupancy, travel, and booking trends to inform strategic decisions and continuous service improvement.