Job Description

Staci are looking for a

Client Services Manager

to join the team at our Frontier Park Unit.

Reports to:

Senior Client Services Manager/Senior Account Director

Hours:

Monday to Friday 9.00 am to 5.00 pm, 37.5 hours per week

Location: Staci UK, Frontier Park (Blackburn, Lancashire)

About Us

Staci are fulfilment specialists offering expert multichannel logistics solutions: marketing and POS fulfilment, e-commerce and spare parts logistics. We are incredibly proud to have a diverse client portfolio with a host of the world's leading and best loved brands and retailers across Europe & the US. With over 2000 employees worldwide and more than 500 in the UK, we're big and diverse enough to offer you great development and an exciting career, but small enough to know and care about Team Members as individuals. If you are ambitious and talented and want to work in an environment where that won't go unnoticed then please read on.

Staci UK are certified Great Place to Work 2023 - 2024 and 2024 - 2025

See what happens at Staci on LinkedIn:

https://www.linkedin.com/company/staciuk/posts/?feedView=all

Watch our company videos: https://www.youtube.com/@staci_uk/videos

Take a look at our reviews here:

https://www.glassdoor.co.uk/Overview/Working-at-Staci-UK-EI_IE766236.11,19.htm

Staci are accredited as a Stronger Together business partner 2025

Our Benefits

33 Days holiday including bank holidays, opportunity to carry over and buy additional holidays, plus get a day off for your birthday Eye care vouchers Access to Staci discount portal, shopping, holidays, cinema tickets Various Staci social events throughout the year Team member bonus Fairquid Loans Christmas Club Company pension Cycle to work Free onsite parking Sick pay Enhanced maternity/paternity Health and wellbeing portal Life insurance Paid volunteer time Reward & Recognition Scheme, Long Service and Team Member awards

Our Values

Client First - We put our clients first

Improvement - We continually improve our service

Respect - We behave with honesty and respect

Team Work - We act as one team Ownership - We take ownership for our actions

Equity, Diversity, and Inclusion Statement

At Staci UK, we are committed to fostering a diverse, equitable, and inclusive workplace where all employees feel valued, respected, and empowered to contribute their unique perspectives. We believe that diversity drives innovation and success, and we strive to create an environment that reflects the communities we serve.

We welcome applicants from all backgrounds, regardless of race, ethnicity, gender identity, sexual orientation, disability, age, or any other characteristic that makes each individual unique. If you require accommodations during the application process, please let us know--we are happy to support you.

Join us in building a workplace where everyone belongs.

Job Purpose

To manage one or more clients' day to day requirements ensuring that we are delivering the 'best fit' solution for our clients utilising the available resource and systems capabilities, reducing complexity and offering real added value.

Daily Duties

Initial client point of contact on specified clients. To provide support to other members of the team including holiday/absence cover when required Managing briefs for all campaigns and activities and implement end to end. To report post activity evaluation including activation and performance against SLA To ensure all time specific activities are completed to deadlines. To have an in-depth knowledge of the clients stock holding and understand its purpose Communicate with other departments to manage order management, campaigns, stock queries and so on Carry out stock adjustments in line with audited results or agreed manual order authorisation process To be the escalation point for all clients specific queries Assist in the setting up and maintenance of internal systems To detail and prepare quotations for client specific requirements over and above contracted rates To regularly update senior management team with client opportunities or issues To maintain internal process documentation To prepare and supply all client reporting ensuring accurate and meaningful data is available in a professional and timely manner Preparation of monthly client invoicing for all services provided via MDA technologies Process client invoices on a monthly basis Maintain a safe working environment, observing health and safety procedures at all times. Ensure that the work area is kept clean and free from hazards and waste at all times Undertake other duties as required in order to support the business in achieving excellence for all customers.

Person Specification

A dynamic individual who thrives on taking responsibility for a client's requirements with a fantastic 'can do' attitude. An intelligent, trustworthy and reliable individual, who can work under pressure in support of the business objectives.

Critical Skills

Highly motivated and accountable for decision making Detailed understanding of Staci's services and processes Team development leadership qualities Self motivated and enthusiastic A commitment to high levels of client service Ability to work on own initiative Ability to travel to client meetings Good IT skills (including intermediate to advanced excel and data analytic skills) Proven ability to thrive in a fast-paced, dynamic environment while managing multiple tasks and deadlines efficiently Strong communication and interpersonal skills to effectively interact with employees, line managers, and external stakeholders.
Please do take a moment to visit our website for further information: https://uk.staci.com

To apply, please do so with an up-to-date CV. Please note that it may not always be possible to respond to all applicants.

Job Types: Full-time, Permanent

Pay: 25,000.00-26,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Additional leave Bereavement leave Canteen Casual dress Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Free flu jabs Free parking Health & wellbeing programme Life insurance On-site parking Paid volunteer time Sick pay Store discount Work from home
Schedule:

Day shift Monday to Friday
Work Location: In person