Job Description

Role Overview

EGUARD LTD is a growing UK provider of advanced security solutions, including CCTV, access control, and smart monitoring systems. We serve clients across commercial, retail, and logistics sectors. As a

Client Services Manager (Marketing)

, you will manage key client relationships and support marketing initiatives that enhance service quality, customer retention, and business growth.

Key Responsibilities

Act as the primary point of contact for a portfolio of commercial clients, ensuring their requirements are fully met

Coordinate tailored marketing and communication strategies for different client segments

Work with the technical and operations teams to align service delivery with marketing promises

Support the planning and execution of digital marketing campaigns, particularly for client engagement and onboarding

Monitor client feedback and service KPIs, producing insights and improvement actions

Manage service-level agreements and ensure timely follow-ups across all active accounts

Liaise with senior leadership on client strategy, retention goals, and market positioning

Requirements & Experience

Bachelor's degree in Business, Marketing, or a related discipline (MBA preferred)

Minimum 5 years' experience in a client-facing role such as Client Services, Operations Management, or Business Development

Strong communication, negotiation, and interpersonal skills

Experience supporting or managing service-led marketing activity

Familiarity with CRM systems, digital tools (e.g. Microsoft 365, Excel, Power BI), and project tracking software

Organised, process-oriented, and able to manage multiple client priorities

Background in banking, consultancy, security, or technical services is advantageous

Job Type: Full-time

Pay: 40,000.00-50,000.00 per year

Benefits:

Company pension
Work Location: In person