Job Description

Location: London, E14 5HP

Hours of work: 40

Contract Type: Permanent

We are currently recruiting for a Client Services Manager to join our team and drive industry-leading standards through the delivery of exceptional services that align with both client and business objectives.


This is an excellent opportunity for an ambitious individual to progress their career, with clear opportunities for professional development and advancement within the business.

In this role, you will be responsible for ensuring that our staff create a welcoming, professional and efficient environment where clients and colleagues can operate effectively.


You will lead by example, maintaining high standards of service delivery, building strong client relationships and supporting continuous improvement across the department.

Key Responsibilities

Lead and confidently manage daily operations, ensuring that all service levels are met. Collaborate closely with key client contacts and service users, becoming the primary point of contact for the contract. Ensure that resources are effectively aligned with demands across all areas. Regularly review operational processes to maximise efficiency and improve service delivery. Implement all Health, Safety, Environment, and Quality (HSEQ) policies and procedures effectively. Conduct health and safety risk assessments. Support the client's business continuity processes. Facilitate the smooth operation of the bank, including visitor management and telephony services. Manage the team, including responsibilities for creating schedules, coaching, and overall people management.

Professional and Personal Competencies/Qualifications

Previous experience leading or managing a team. Customer focus -must have experience in a customer-facing environment. Experience working within a Client Services leadership or front-of-house role. Excellent communication skills, both written and verbal. High level of organisational skills. Ability to learn and develop both technical knowledge and understanding of organisational systems and processes. Ability to seek out opportunities for continuous improvement and change. Ability to work on own initiative and as part of a team.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.


Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.


We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace


ISS is proud to be a diverse and inclusive employer.


ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.


We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.


Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.


If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com


If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace


To find out more about what we do - https://www.uk.issworld.com/





Work Location: In person