Job Description

Pets and people at the heart of what we do.
Do you have a business mind and a social heart? If so, PDSA has a great opportunity for you. As the UK's leading veterinary charity we exist to treat the sick and injured pets of people in need, and every member of our team is essential in fulfilling this mission.
The Role
We are currently looking to recruit Client Service Managers to champion customer service, lead a reception team and provide administration support within our Pet hospitals to support delivery of an efficient, professional and caring veterinary service to the local community.
This role has responsibility for managing all aspects of client services within our Pet hospitals, including reviewing and improving customer service, supporting internal and external communication, compliance with client facing risk assurance processes and formulating local community relationships.
About You
Ideally, you will bring:

• The confidence to lead and support others in delivering excellent customer service.
• Experience of working in an office administration or facilities management environment.
• Good computer literacy, with the ability to use Microsoft Office programmes effectively.
• An eye for detail when working with and maintaining databases.

What We Offer
In addition to being a great place to work, we offer a wide range of benefits, including:

• 25 days holiday (excluding Bank Holidays) with the option to buy or sell up to 5 days per year.
• Special days off, including:

• A paid Volunteering Day.
• A Celebration Day for something meaningful to you.
• A dedicated Wellbeing Day to focus on yourself.
• Generous pension schemes - Auto-Enrolment and/or Contributory options, starting at an enhanced 5% employer contribution up to 10%.
• Life Assurance policy (4 x annual salary).
• Employee Assistance Programme and an Online Wellbeing Centre available 24/7, offering confidential professional support.
• Wide range of retail and leisure discounts through our Fetch platform, including shopping, holidays, and more.

Want to know more about life at PDSA? Please reach out to Lauren Brown at for a friendly chat.
About PDSA
As the UK's leading veterinary charity, with 48 Pet Hospitals, we strive to improve pets' lives - through prevention, education and treatment. Every year our dedicated vet teams carry out 2.7 million treatments on 470,000 pets. Our national network of around 120 high street shops help us to provide these treatments through selling both donated and new goods.
We believe that we work better together, so everyone from our vets, volunteers, shop teams and to our office support colleagues - we are driven in our dedication and passionate about pets. Join us and help improve the lives of every pet.
PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunity for flexible working arrangements to support team members from different backgrounds.
If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.
We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.
If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.
The closing date for this vacancy may be brought forward should we receive sufficient candidates.
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

Skills Required