Job Description

Client Services Manager
Worcestershire
Permanent, full time (37.5 hpw)
Salary 27,338 to 28,890 pa and on call shift payment of 14.30 per session
We can't offer CoS
Home, a place where you belong
Want to lead a team that really cares and empowers customers to live their best life? Join us as our Client Services Manager and lead our Worcestershire team to deliver person centred housing related support and make it a Great Place To Work for our colleagues! You'll manage our services which house customers experiencing mental health conditions in our 24hr services and community in Worcestershire.
What you'll do
Leading our team of support workers and coordinators, you'll help us deliver our person centred, efficient, quality housing support services to our customers aligned to our contracts
You'll coach your team and manage individual and team performance
You'll be a Safeguarding lead for the team, and oversee the health and safety checks and risk assessments are completed and recorded
You'll promote the service, ensuring that it's visible and accessible to referring agencies and self-referring customers and promote our brand in the community
You'll ensure the quality of the service evidenced by KPIs and customer satisfaction surveys, and empowering customers and colleagues alike
Why join us?
Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for one of the top ten Great Place to Work in the UK!
You have
Great people skills, ability to communicate and understand where people are in their life
The confidence to challenge behaviours that are not aligned to our values, and the ability to advocate for your customers
Ideally, you'll have experience of leading a team, and have the knack for empowering and developing others
Experience of delivering support in a housing or care environment
The practical bits
Work pattern Monday - Friday 09:00- 17:00
Able to use technology for setting rotas, managing budgets, managing spreadsheets, invoicing and ensuring quality support plans and care plans.
You'll need an Enhanced DBS check done and we pay for that.
To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage!
Stronger together
We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make !
What's in it for you?
34 days leave (including bank hols and a "me day" to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
Matching pension contribution (up to 7% and life insurance of 3x basic salary)
Instant pay access with Stream
Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.
Find out more
Click APPLY NOW to see our , us and for . Roles can close early, so don't wait. For reasonable adjustments email
Central Supported Portfolio 605

Skills Required