Client Success Executive

Marlow, ENG, GB, United Kingdom

Job Description

BACKGROUND TO THE BUSINESS

Aspen Worldwide is a global leader in executive search and leadership services. For over three decades we have partnered with some of the world's leading tech companies as they have created and led new markets, scaled and achieved successful IPOs, and as they continue to shape our world as established Nasdaq- and NYSE-listed $Multi-Bn market leaders. Our focus is to enable global technology CEOs and their Leadership Teams to optimize their own leadership and build sustainable businesses, equipped to navigate constant change and highly resilient in the face of an ever-shifting global macro-economic outlook.

THE POSITION

This role is client-fronting, and plays a pivotal role in our business success; we therefore seek a very special person. You will have strong organisational, planning, prioritisation and administrative skills, and great attention to detail. You will take great pride in your work and will go that extra step to ensure client and candidate satisfaction.

You will be acting as our 'front of house' and hence often be the first and most regular point of contact for clients and candidates. We are therefore looking for someone who is a naturally exceptional communicator, particularly on the telephone, and who is comfortable communicating with people at all levels up to global CEO. The role requires resilience and someone who is naturally bubbly, positive, outgoing, warm and of a compassionate disposition, who genuinely cares about solving problems and thinking ahead for others.

You will be highly articulate and personable, with above average Word, Excel & Powerpoint skills, as well as a great sense of humour and a personal wish to contribute to a progressive company who operate on strong values and team spirit. You will be working closely with the CEO within a team that focuses on providing the best possible service, and, who thrive on taking accountability for their own personal development within a supportive environment.

As we work on a global basis, you will enjoy working to deadlines in a fast paced environment, where an open mind and adaptability to change is a must. You will proactively enjoy contributing to new ideas and continuous improvement, with a flexible approach, particularly when working across time zones.

KEY RESPONSIBILITIES:

Working in support of consultants with their diary management, ensuring that they are prepared for all the meetings they will attend and that their day allows time for all their activities including outbound telephone calls and travel time etc.

Liaison with clients and candidates in relation to all operations encompassing meetings and schedules on a global basis

Supporting senior consultants with administrative and management needs throughout the whole search process

Accountable for all foreign travel arrangements for consultants and candidates, managing flights, hotel reservations, appointment schedules for travel, travel budget with clients

Creating executive level reports for C-level clients by sourcing, collating and presenting information to an outstanding standard

Preparing candidate CVs

Assisting with personal assistance to CEO - for example arranging personal appointments, shopping, managing deliveries

Acting as the central point of contact in the office for facilities eg manage stationary orders and liaise with cleaners

Ensuring all documentation is prepared in line with project deadlines

Ensuring all communication sent from the team is clear and concise, that all meetings are confirmed, and written material is prepared in a professional and timely manner

Responsible for running multiple projects at one time ensuring the process is smooth and efficient

Continuously seeking and reviewing ways and means to improve the service provided to clients, candidates and our own consultants and team

CORE SKILLS REQUIRED:

Highly customer orientated

Strong organisational skills

Attention to detail

Prior exposure to complex diary management

Experience of partnering with senior executives

A resilient character able to work at a fast pace consistently

Good working knowledge of MS Windows and MS Office

Proven experience and highly skilled in MS Powerpoint

Previous work with varying technology systems and databases

Skilled at managing projects/business operations

Excellent telephone communicator - often first point of contact

Outstanding interpersonal and communication skills

Good at relationship and rapport building

Above average written communication skills

Articulate

Lateral thinker

Skills in ensuring your needs are met

Starter/Finisher

Ability to perform under pressure and work to deadlines in a constantly changing environment

Demonstrable ability to think outside the box

Developed intuitive skills

Drive for excellence

Flexible approach to hours when working to deadlines and across time zones

Ability to communicate at all levels from "C" level downwards

Appreciation of, or experience of working with multiple cultures

Job Type: Temp to perm
Contract length: 6 months

Pay: 25,000.00-35,000.00 per year

Benefits:

Company pension On-site parking
Schedule:

Monday to Friday
Ability to commute/relocate:

Marlow SL7 2SR: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Location:

Marlow SL7 2SR (preferred)
Work Location: In person

Reference ID: JMB20250615

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Job Detail

  • Job Id
    JD3249268
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Marlow, ENG, GB, United Kingdom
  • Education
    Not mentioned