Client Support Executive
Job Description
This is a fantastic opportunity for an articulate individual to join one of the fastest growing SaaS companies in the explosive Recruitment CRM/ATS sector. As a Client Support Representative, you will be part of the team responsible for supporting existing clients. Due to growth, we are seeking a highly organized, proactive, and creative candidate to support the business in a wide range of activities. The main purpose of this role will be to offer level 1 support to existing clients through email/chat functions. A dynamic personality with a drive to ensure customers receive an excellent service is essential.
The Role
You will respond to resolve customer queries through all our channels (including email, chat and support tickets. You will be empowering our customers to get the most out of their Tracker system and grow their businesses You will increase customer satisfaction and build loyalty by providing amazing, personal customer support You will escalate critical support issues to the appropriate internal channels Share feedback and insights with the broader organisation to help improve the software from customer feedback
Required Skills and Experience
Excellent communication skills (written and verbal) Previous experience in a similar role (previous recruitment consultant experience would be desirable) Passionate about recruitment-technology Positive attitude, proactive approach to work Ability to prioritise workloads Any experience using a CRM or Recruitment Software
Job Types: Full-time, Permanent
Pay: 25,000.00 per year
Benefits:
Unlimited paid holidays Work from home
Schedule:
Monday to Friday
Work Location: Hybrid remote in Worthing, BN11 1LY
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Job Detail
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Job IdJD3276639
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationWorthing, ENG, GB, United Kingdom
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EducationNot mentioned