Job Description

Job description

An exciting opportunity to join our clinic in Manchester and our new hospital, Deansgate Hospital. You will be required to work between both sites. We are looking for a dynamic, organised individual to assist with our clinic booking and enquiry handling. You should be have experience in delivering excellent customer service and call handling in the cosmetic surgery or clinic sector. The clinic provides an extensive range of wellness and aesthetic treatments.The clinic is led by a consultant plastic surgeon.

Experience and Qualifications

Self Motivated with Excellent communication skills Experience in call centre or telesales preferably in cosmetic surgery or aesthetics (At least 12 months) Experience in computer skills, social media Friendly and passionate about customer service and client care Ability and passion to achieve targets Team player

Duties of the Role

Delivering a safe, effective and caring experience to our patients Managing and ensuring an excellent patient journey Dealing with patient enquiries and booking appointments Monitoring patient leads and ensuring conversions Assisting in clinic administration Ensuring compliance with regulatory requirements
Job Type: Full-time

Pay: From 25,000.00 per year

Additional pay:

Performance bonus
Benefits:

Company pension Employee discount
Schedule:

Monday to Friday Weekend availability
Application question(s):

Do you have previous call centre or telesales experience in clinic setting?
Experience:

call handling or reception: 1 year (required)
Work Location: In person